Can't create new accounts using web interface

[s1h]

WHM 10.8.0 cPanel 10.9.0-R44
RedHat Enterprise 3 i686 - WHM X v3.1.0

When using the web interface, I get an "Account creation complete" message and nothing else - no mention of restarting DNS, etc. I check, and the account was not in fact created. (Not in list accounts, no user dir in /home, no new DNS zone entries, etc.)

This started happening on 2 of my unrelated machines, so I imagine that it's a problem with the last nightly update?

(other machine is
WHM 10.8.0 cPanel 10.9.0-R9808
CentOS 4.5 i686 - WHM X v3.1.0 )

Interestingly, running the /scripts/wwwacct script from a shell (date of Jun 8 01:58) works just fine.

Any thoughts?

[cpanelnick]

WHM 10.8.0 cPanel 10.9.0-R44
RedHat Enterprise 3 i686 - WHM X v3.1.0

When using the web interface, I get an "Account creation complete" message and nothing else - no mention of restarting DNS, etc. I check, and the account was not in fact created. (Not in list accounts, no user dir in /home, no new DNS zone entries, etc.)

This started happening on 2 of my unrelated machines, so I imagine that it's a problem with the last nightly update?

(other machine is
WHM 10.8.0 cPanel 10.9.0-R9808
CentOS 4.5 i686 - WHM X v3.1.0 )

Interestingly, running the /scripts/wwwacct script from a shell (date of Jun 8 01:58) works just fine.

Any thoughts?

Please run:
/usr/local/cpanel/bin/checkperlmodules

[s1h]

checkperlmodules ran fine on one machine, but the problem still exists. Output below.

root@lake [~]# /usr/local/cpanel/bin/checkperlmodules
Method: Perl Expect
Fetching CPAN timestamp...Done
Testing connection speed...(this could take a while)...Done
Ping:2.253 Testing connection speed to cpan.erlbaum.net using pureperl...(157400.00 bytes/s)...Done
Ping:2.264 Testing connection speed to cpan.belfry.net using pureperl...(314800.00 bytes/s)...Done
Ping:1.850 Testing connection speed to cpan.glines.org using pureperl...(156550.00 bytes/s)...Done
Three usable mirrors located
Three usable mirrors located
Mirror Check passed for cpan.belfry.net (/index.html)
Unknown config variable 'less'
commit: wrote '/usr/lib/perl5/5.8.7/CPAN/Config.pm'
CPAN: File::HomeDir loaded ok (v0.65)
CPAN: Storable loaded ok (v2.16)
Going to read /home/.cpan/Metadata
Database was generated on Sun, 10 Jun 2007 03:08:16 GMT
version is up to date (0.7203).
Apache::Admin::Config is up to date (0.94).
Archive::Tar is up to date (1.32).
Archive::Zip is up to date (1.20).
BSD::Resource is up to date (1.28).
DBI is up to date (1.56).
DBD::mysql is up to date (4.005).
Digest::MD5 is up to date (2.36).
MIME::Base64 is up to date (3.07).
MIME::Lite is up to date (3.01).
URI::URL is up to date (5.03).
HTML::Tagset is up to date (3.10).
MIME::Base64 is up to date (3.07).
Digest::MD5 is up to date (2.36).
URI is up to date (1.35).
Net::FTP is up to date (2.77).
HTML::Tagset is up to date (3.10).
HTML::Parser is up to date (3.56).
HTML::HeadParser is up to date (2.22).
LWP is up to date (5.805).
Parse::RecDescent is up to date (1.94).
OLE::Storage_Lite is up to date (0.14).
MIME::Base64 is up to date (3.07).
Digest::MD5 is up to date (2.36).
URI is up to date (1.35).
Net::FTP is up to date (2.77).
HTML::Tagset is up to date (3.10).
HTML::Parser is up to date (3.56).
HTML::HeadParser is up to date (2.22).
LWP is up to date (5.805).
Term::ReadKey is up to date (2.30).
Term::ReadLine::Perl is up to date (1.0302).
Text::Query is up to date (0.07).
Image::Size is up to date (3.01).
DBI is up to date (1.56).
Safe::Hole is up to date (0.10).
Tie::ShadowHash is up to date (0.07).
Set::Crontab is up to date (1.00).
IO::Scalar is up to date (2.110).
Storable is up to date (2.16).
Spreadsheet::ParseExcel is up to date (0.32).
Spreadsheet::WriteExcel is up to date (2.18).
MIME::Base64 is up to date (3.07).
Digest::MD5 is up to date (2.36).
URI is up to date (1.35).
Net::FTP is up to date (2.77).
HTML::Tagset is up to date (3.10).
HTML::Parser is up to date (3.56).
HTML::HeadParser is up to date (2.22).
LWP is up to date (5.805).
Business::OnlinePayment::AuthorizeNet is up to date (3.16).
Business::UPS is up to date (1.13).
CGI is up to date (3.29).
Class::Std is up to date (0.0.8).
Class::Std::Utils is up to date (0.0.2).
cPCPAN: Module (Compress::Zlib) holdback (2.004 held back to 1.42)
Compress::Zlib is up to date (1.42).
Crypt::SSLeay is up to date (0.55).
DBI is up to date (1.56).
Date::Parse is up to date (2.27).
Digest::MD5 is up to date (2.36).
Digest::MD5::File is up to date (0.05).
Digest::SHA1 is up to date (2.11).
Expect is up to date (1.20).
ExtUtils::ParseXS is up to date (2.18).
File::Copy::Recursive is up to date (0.33).
File::Tail is up to date (0.99.3).
Filesys::Statvfs is up to date (0.82).
GD::Graph is up to date (1.44).
GD::Text::Align is up to date (1.18).
Geo::IPfree is up to date (0.2).
Getopt::Long is up to date (2.36).
HTML::Entities is up to date (1.35).
HTML::Tagset is up to date (3.10).
HTML::Template is up to date (2.9).
IO::Interactive is up to date (0.0.3).
IO::Scalar is up to date (2.110).
IO::Socket::SSL is up to date (1.07).
IO::Stty is up to date (.02).
IO::Tty is up to date (1.07).
Image::Button::Rect is up to date (0.53).
Image::ButtonMaker::Button is up to date (undef).
Image::Size is up to date (3.01).
Lchown is up to date (1.00).
List::Util is up to date (1.19).
MD5 is up to date (2.03).
MIME::Base64 is up to date (3.07).
cPCPAN: Module (Mail::SpamAssassin) holdback (3.002000 held back to 3.1.8)
Mail::SpamAssassin is up to date (3.002000).
Net::AIM is up to date (1.22).
Net:NS is up to date (0.59).
Net::OSCAR is up to date (1.925).
Net::SSL is up to date (2.81).
Net::SSLeay is up to date (1.30).
OLE::Storage_Lite is up to date (0.14).
PNGgraph is up to date (1.11).
Parse::RecDescent is up to date (1.94).
Quota is up to date (1.5.1).
Readonly is up to date (1.03).
SQL::Statement is up to date (1.15).
SVG::TT::Graph is up to date (0.09).
Safe::Hole is up to date (0.10).
Spreadsheet::ParseExcel is up to date (0.32).
Spreadsheet::WriteExcel is up to date (2.18).
Storable is up to date (2.16).
String::CRC32 is up to date (1.4).
Sys::Hostname::Long is up to date (1.4).
Term::ReadKey is up to date (2.30).
Term::ReadLine::Perl is up to date (1.0302).
Tie::IxHash is up to date (1.21).
Tie::ShadowHash is up to date (0.07).
Tie::Watch is up to date (1.2).
Time::HiRes is up to date (1.9707).
Time::Zone is up to date (2.22).
Tree::MultiNode is up to date (1.0.10).
URI::URL is up to date (5.03).
Unix::PID is up to date (0.0.11).
XML::SAX is up to date (0.15).
XML::SAX::Expat is up to date (0.38).
XML::Simple is up to date (2.16).
perlmod--Install done

[s1h]

ok, so as i said above, checkperlmodules ran fine on one machine, and the problem still exists.

on the other, i upgraded cpanel to WHM 10.8.0 cPanel 10.9.0-R44 using the "upgrade now" link on the main whm page. (this new version has fancy checkmarks et al.) the good news: account creation now works. the bad news: i'm missing all kinds of perl modules now, eg Compress::Bzip2 , Net:AV::Server, XML::LibXML. (upgrade process kept spitting out emails, and the checkperlmodules script chokes.)

obviously this is an entirely different problem - i only bring it up b/c it's the reason that i'm hesitant to upgrade the other box. (which still has the "create new account" problem.)

[cpanelnick]

ok, so as i said above, checkperlmodules ran fine on one machine, and the problem still exists.

on the other, i upgraded cpanel to WHM 10.8.0 cPanel 10.9.0-R44 using the "upgrade now" link on the main whm page. (this new version has fancy checkmarks et al.) the good news: account creation now works. the bad news: i'm missing all kinds of perl modules now, eg Compress::Bzip2 , Net:AV::Server, XML::LibXML. (upgrade process kept spitting out emails, and the checkperlmodules script chokes.)

obviously this is an entirely different problem - i only bring it up b/c it's the reason that i'm hesitant to upgrade the other box. (which still has the "create new account" problem.)

Please open a ticket and pm me the #

https://tickets.cpanel.net/submit/

[bsasninja]

this happens when you update perl.
I fixed the same problem by running /scripts/upcp and I updated to the latest cpanel 11 release.

Bye

[ebinfo]

using /scripts/upcp fixed the issue for me as well.

[thehostrack]

I'm having the same issue here. Does /scripts/upcp work for everyone?

Update: Worked here...

[karlos]

/scripts/upcp fix the "New Account" issue (and now the output report looks better) but...

I receive some errors (reported by email)

[checkperlmodules] The perl module Net:AV::Server could not be installed.

[checkperlmodules] The perl module XML::LibXML could not be installed.

[checkperlmodules] The perl module XML::LibXML::Common could not be installed.

After reading these reports seems like the problem now is related with libxml2 intallation issue.

"libxml2 not found Try setting LIBS and INC values on the command line Or get libxml2 from http://www.libxml.org/"

Edit: I run /usr/local/cpanel/bin/checkperlmodules and get no errors. At the moment all is right.

[claudio]

yesterday i solve this ACCOUNT CREATION and BACKUP issues running a /upcp

in fact as i did the upcp to stable version i realise that stable version has a bug in pure-ftp that needs to use username@domain.com to log in and not just username as usually was

so i would need to upcp to last build or switch to old pro-ftp in order to solve this issue : (

well my advice is to avoid stable at this time and do direct upcp in a build version

Claudio