"Can't locate Net/LibIDN.pm (DNSONLY) [case 59129]

[nimonogi]

Confirmed.

This corrected the issue on a DNS only box...

Thanks

Yes, this issue exist on cPanel "DNS Only" from today. Here are the steps to fix the problem...

# yum install libidn libidn-devel
# /scripts/perlinstaller Net::LibIDN

[Nick57]

Same issues at my end, I have 4 DNSonly servers

I have run the yum install for the Lib:Idn and run the sysup script [12 updates]
But now receiving email from cron:

Output from your job 3 [4] [5] and so on...

exit level [die] [pid=15389] (Unable to compile update information)

Any ideas why?

[texo]

I am also receiving these "output from your job..." emails from my DNS Only servers after running

# yum install libidn libidn-devel
# /scripts/perlinstaller Net::LibIDN

[Nick57]

I found this, not 100% sure if it is related.

/usr/local/cpanel/logs/error_log

[2012-04-29 02:29:20 +0100] warn [cloudlinux_update] Failed to load envtype. Defaulting to "standard". at /usr/local/cpanel/Cpanel/OSSys.pm line 106
Cpanel::OSSys::get_envtype() called at /usr/local/cpanel/Cpanel/CloudLinux.pm line 95
Cpanel::CloudLinux::supported_envtype() called at /usr/local/cpanel/bin/cloudlinux_update line 18
[2012-04-29 02:29:23 +0100] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:29:27 +0100] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:29:33 +0100] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:46:44 +0100] info [gather-update-logs] Assertions failed
[2012-04-29 02:46:44 +0100] die [gather-update-logs] Unable to compile update information at /usr/local/cpanel/scripts/gather-update-logs line 93
main::gather_send_cleanup(Cpanel::Update::Gatherer=HASH(0x4a42be0)) called at /usr/local/cpanel/scripts/gather-update-logs line 67
Building global cache for cpanel...[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
Done
tail: cannot open `/usr/local/apache/logs/access_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/error_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/suexec_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/suphp_log' for reading: No such file or directory


Looks like it has to do with the option: Send Update Analysis to cPanel
But of course the DNSonly is not having this option, no tweak settings menu to disable this, will need to find out how to disable this manually...

[rrwh]

Yes, this issue exist on cPanel "DNS Only" from today. Here are the steps to fix the problem...

# yum install libidn libidn-devel
# /scripts/perlinstaller Net::LibIDN

Suffered the same problem on a new dnsonly install - just needed to run the perlinstaller line and it all worked -

Symptoms - 500 Error on CSF plugin,

Could not sync DNS Zones

[Nick57]

Not sure why cPanel is not looking in this error, still getting these cron job errors. see log posted above.

[cpanelnick]

The fix for libidn-devel in case 59129 has already developed and sent to qa. It will publish as soon as it is approved.

As for the email with "exit level [die] [pid=15389] (Unable to compile update information)", this is not something we have been able to replicate. If you have a ticket number on the issue, please post it so we can take a look.

Thanks

[Nick57]

Hi,

I have already run the Lib:Idn fix with yum, also run the system update which also doesn't go automatic for dnsonly.
But now getting this cron job error seems I am not the only one! I posted the error log, so either it can't compile or it is due to the setting to send cPanel the update log!

Upgrade to Latest Version, Send Update Analysis to cPanel

Help cPanel improve our update process. Click the checkbox to send a log file to cPanel at the end of each update, telling us how the update proceeded. Yes, please send an update analysis log file to cPanel.
Note: You can disable this option later in Tweak Settings, under Support.

An unknown error occurred.

Previous post:

/usr/local/cpanel/logs/error_log

[2012-04-29 02:29:20 +0100] warn [cloudlinux_update] Failed to load envtype. Defaulting to "standard". at /usr/local/cpanel/Cpanel/OSSys.pm line 106
Cpanel::OSSys::get_envtype() called at /usr/local/cpanel/Cpanel/CloudLinux.pm line 95
Cpanel::CloudLinux::supported_envtype() called at /usr/local/cpanel/bin/cloudlinux_update line 18
[2012-04-29 02:29:23 +0100] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:29:27 +0100] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:29:33 +0100] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
[2012-04-29 02:46:44 +0100] info [gather-update-logs] Assertions failed
[2012-04-29 02:46:44 +0100] die [gather-update-logs] Unable to compile update information at /usr/local/cpanel/scripts/gather-update-logs line 93
main::gather_send_cleanup(Cpanel::Update::Gatherer=HASH(0x4a42be0)) called at /usr/local/cpanel/scripts/gather-update-logs line 67
Building global cache for cpanel...[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
[2012-04-29 02:48:34 +0100] warn [Cpanel::AdvConfig::apache::modules] Unable to locate executable Apache binary
Done
tail: cannot open `/usr/local/apache/logs/access_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/error_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/suexec_log' for reading: No such file or directory
tail: cannot open `/usr/local/apache/logs/suphp_log' for reading: No such file or directory

I feel a bit stuck with this, because I can't turn of the daily updates in the DNSonly server!

Many thanks for looking into this.

Nick

[cpanelnick]

Nick, Please open a ticket using the link in my signature. I'm not convinced that the error you are seeing is at related to libidn. To properly determine the root cause, one of our staff is going to need to look at it.

Thanks

[Nick57]

Hi Nick,

Your Request id is: 2570983.

Thanks for looking into this.

Nick

[cpanelnick]

Same issues at my end, I have 4 DNSonly servers

But now receiving email from cron:

Output from your job 3 [4] [5] and so on...

exit level [die] [pid=15389] (Unable to compile update information)

Any ideas why?

Nick,

I followed your ticket (this was the first time I saw this error reported), and I am posting this here just for everyone's benefit. This issue is unrelated to libidn and dns. It pertains to reporting update failures and has been resolved in case 59070 which is also pending QA.

[Nick57]

Thanks :-)

Let's hope it helps a lot of others as well.

[cPanelDavidG]

Case 59129 has been resolved in version 11.32.2 (build 26) and later. To see if this version has propagated to your update tier yet, visit Downloads - cPanel Inc.

[minotauro]

Nick,

I followed your ticket (this was the first time I saw this error reported), and I am posting this here just for everyone's benefit. This issue is unrelated to libidn and dns. It pertains to reporting update failures and has been resolved in case 59070 which is also pending QA.

Nick,

I have the same problem after libidn fixed (ERROR: "exit level [die] [pid=21965] (Unable to compile update information"). This occuring in my 5 servers DNS only. How to fix it?

Thank you,
Minotauro.

[cpanelnick]

(ERROR: "exit level [die] [pid=21965] (Unable to compile update information").

This error is safe to ignore until it is resolved in a future update.