Are you able to login to the server via root SSH access (i.e., as the System Administrator)?
Does the server respond when testing ping and trace route via command-line access from your workstation, or from another server?
The following command may be used to run a ping test to a specified host address (where "host" should be replaced by the server hostname or IP address):
For a trace route test to see where the connectivity issue may be, the following examples may be used (where "host" should be replaced by the server hostname or IP address); please note that "traceroute" is used when testing from *nix or Mac OS X systems while "tracert" is used when testing from a Microsoft Windows system:
Code:
# traceroute host
# tracert host