Cant switch to unique shared IP

[Neofree]

Hi,

A customer of mine has a reseller account and all of the accounts are currently set to the main shared IP of the box. He purchased an IP address and I set it as the default shared IP for his accounts. Then when I switched all his existing accounts to the new IP, all of the sites came up as one of the sites. It was like one of the sites was set to a dedicated IP and all the other sites just went to that one site. I tried it multiple times and can't see what's wrong.

Any ideas?

Thanks,

Neofree

[kaveh_cdeb]

Hi,

A customer of mine has a reseller account and all of the accounts are currently set to the main shared IP of the box. He purchased an IP address and I set it as the default shared IP for his accounts. Then when I switched all his existing accounts to the new IP, all of the sites came up as one of the sites. It was like one of the sites was set to a dedicated IP and all the other sites just went to that one site. I tried it multiple times and can't see what's wrong.

Any ideas?

Thanks,

Neofree

i have the same problem
thanks,

[nickn]

It doesn't sound like all the accounts switched to the unique IP. Check httpd.conf make sure they are all listed with new IP, than check the zone records make sure they list the same IP.

Can't say i've ever had this problem.

[kaveh_cdeb]

I want to give a dedicated ip to an account but i have a problem :

i can only access to the account with "http://dedicatedip/~username" address

and when i tried "http://dedicatedip" this page shown

There is no website configured at this address
You are seeing this page because there is nothing configured for the site you have requested. If you think you are seeing this page in error, please contact the site administrator or datacenter responsible for this site.

please help me

[anup123]

WHM messes the httpd.conf file when u switched from name based to IP based hosting. I have faced it twice and had to correct the same in httpd.conf for the same. I am sure it would mess up again if a try to switch another account from name based to dedicated IP. If i remeber correctly, it messes up the DocumentRoot for the said <VirtualHost>

Chk your httpd.conf and rectify the same there... for the said <VirtualHost>

Anup

[kaveh_cdeb]

WHM messes the httpd.conf file when u switched from name based to IP based hosting. I have faced it twice and had to correct the same in httpd.conf for the same. I am sure it would mess up again if a try to switch another account from name based to dedicated IP. If i remeber correctly, it messes up the DocumentRoot for the said <VirtualHost>

Chk your httpd.conf and rectify the same there... for the said <VirtualHost>

Anup

i cheked the <virtualhost> and i deleted that dedicated ip
and then i created that account whith an ip
i have still that problem

[cpanelnick]

i cheked the <virtualhost> and i deleted that dedicated ip
and then i created that account whith an ip
i have still that problem

Please open a ticket with support@cpanel.net