[Case 40055] freshclam not found / ClamAV install runs out memory on 64-bit OS

[santrix]

That was simple :-) 512Mb works for me :-)

As the old adage goes... you can never have enough!

Thanks Jared!

[gbh]

also seeing this issue on a new centos x64 install

[twhiting9275]

upgrading memory usage worked here. Might want to have this upgraded by default in future releases

[cPanelJared]

There is an active internal case for unsetting the memory limit while installing plugins. There is no estimated timeframe for when it will be implemented, but our developers are aware of the problem this causes and are working to find the best solution.

[morefood2001]

There is an active internal case for unsetting the memory limit while installing plugins. There is no estimated timeframe for when it will be implemented, but our developers are aware of the problem this causes and are working to find the best solution.

I can confirm that this is still a problem on a freshly installed server this morning. The workaround described worked fine. System: CentOS 5.5 x64 release branch.

[mohit]

I edited the memory limit from WHM --> tweak settings to unlimited

then un-installed and re-installed clamav from manage pluggins a few times
Tried re-installing clamav from ssh as suggested here

but still the same.

root@abcd [/]# whereis freshclam
freshclam: /etc/freshclam.conf /usr/local/bin/freshclam

root@abcd [/]# freshclam
-bash: freshclam: command not found

root@abcd [/]# /scripts/restartsrv_clamd
Unable to locate clamd
root@abcd [/]#

any more ideas

[twhiting9275]

any more ideas

If it didn't install, it's not going to install. Trying to reinstall something multiple times doesn't help resolve the issue, you need to resolve the issue then try again.

Exactly what error is given when you try to install clamav through WHM

[cPanelJared]

I edited the memory limit from WHM --> tweak settings to unlimited

then un-installed and re-installed clamav from manage pluggins a few times
Tried re-installing clamav from ssh as suggested here

but still the same.



any more ideas

Please submit a ticket so that we may investigate this directly and fix it for you.

[mohit]

sorry for late update.

Yes i can submit ticket, however can cpanel ticket accept ssh keys instead of enabling password auth for ssh.
I don't mind submiting root pass and ssh keys but need to keep ssh login restricted to keys only.

is it possible ?

[cPanelJared]

We can log in using SSH keys. That is no problem. Please note that we do not use Windows workstations so we cannot use PuTTY-specific keys, only standard keys of the type generated by the ssh-keygen command on a Unix or Linux system.

[chip_y2kuk]

I too can confirm that changing the memory limit from 256 to 512 allowed me to install clamav on centos 5.5 64bit

i thought it had installed a bit too quickly before i raised the memory limit

the way i could tell it wasn't running was there was no /user/sbin/clamd process running in the process manager on cpanel

thanks

joe

[cPanelDavidG]

Case 40055 has been resolved in version 11.28.86. To see if 11.28.86 is available in your update tier, visit httpupdate.cPanel.net