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  1. #1
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    Default [Case 46274] Old SSL files cannot be deleted using WHM interface

    WHM 11.28.87

    FYI, superseded SSL certificate files displayed in WHM >> Main >> SSL/TLS >> SSL Key/Crt Manager cannot be deleted using the WHM UI.

    The WHM UI displays the complete name of the old certificate/CSR/key files. However on delete the type of the file is attached for deletion to the end of the displayed name:

    for example

    file names are:
    domain.key.old.1308576739
    domain.crt.old.1308576739
    domain.csr.old.1308576739

    delete button attempts to delete:
    domain.key.old.1308576739.key
    domain.crt.old.1308576739.crt
    domain.csr.old.1308576739.csr

    with the error message:

    ERROR: Could not remove nonexistent (key|crt|csr) “/etc/ssl/(certs|private)/domain.(key|crt|csr).old.(digits).(key|crt|csr)”.

    They can still be deleted through SSH etc.

  2. #2
    cPanel Staff cPanelTristan's Avatar
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    Default re: [Case 46274] Old SSL files cannot be deleted using WHM interface

    Hello,

    I am able to see this same behavior on my test machine using 11.30.0.32 as well. After I further investigate this, I will open up an internal case, since so far I have been unable to find one about this issue.

    Thanks!
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  3. #3
    cPanel Staff cPanelTristan's Avatar
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    Default re: [Case 46274] Old SSL files cannot be deleted using WHM interface

    I've now opened up internal case 50882 about this issue. I've also changed the thread title to reflect that case number for reference.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
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  4. #4
    Technical Product Specialist cPanelDavidG's Avatar
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    Default re: [Case 46274] Old SSL files cannot be deleted using WHM interface

    Quote Originally Posted by thobarn View Post
    WHM 11.28.87

    FYI, superseded SSL certificate files displayed in WHM >> Main >> SSL/TLS >> SSL Key/Crt Manager cannot be deleted using the WHM UI.

    The WHM UI displays the complete name of the old certificate/CSR/key files. However on delete the type of the file is attached for deletion to the end of the displayed name:

    for example

    file names are:
    domain.key.old.1308576739
    domain.crt.old.1308576739
    domain.csr.old.1308576739

    delete button attempts to delete:
    domain.key.old.1308576739.key
    domain.crt.old.1308576739.crt
    domain.csr.old.1308576739.csr

    with the error message:

    ERROR: Could not remove nonexistent (key|crt|csr) “/etc/ssl/(certs|private)/domain.(key|crt|csr).old.(digits).(key|crt|csr)”.

    They can still be deleted through SSH etc.
    If you haven't done so, can you open up a Bug report on this (you can click the Bugs link at the top of this page), referencing this forum thread? This will allow us to email you when this is fixed. If you have any problem with the bug report system, just email sales@cpanel.net and we'll get you into the bug reporting system from our end.

    Anyone else experiencing this problem, please also submit a bug report so we can get a more complete picture of what's going on. Thanks!

    I'm closing this thread now, anyone who submits a bug report will receive an email when this issue is resolved.

  5. #5
    Technical Product Specialist cPanelDavidG's Avatar
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    Default Re: [Case 46274] Old SSL files cannot be deleted using WHM interface

    Case 46274 has been resolved in versions 11.31.3.2 and later - thanks for the reports, they helped!

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