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Thread: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

  1. #1
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    Default [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    HELP!

    In cPanel, File Management:

    The SAVE CHANGES function only works on one of two identical MS VISTA configured Lenovo ThinkPads running Internet Explorer 8. Also, does not work on two other VISTA PC's runing IE. (Note: On all machine "Certificate Error: Navigation Blocked"). You must click thru to access pages. Following error when trying to SAVE CHANGES:


    Webpage error details

    Code:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/1; BRI/2; AskTB5.4)
    Timestamp: Wed, 14 Dec 2011 21:56:32 UTC
    
    
    Message: Expected identifier, string or number
    Line: 1
    Char: 421
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/js/filemanager_editors_optimized.js
    
    
    Message: Expected identifier, string or number
    Line: 281
    Char: 5
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    
    
    Message: Object expected
    Line: 132
    Char: 1
    Code: 0
    URI: https://www.fedcure.org:2083/cpsess9346763601/frontend/x3/filemanager/editit.html?file=population.txt&fileop=&dir=%2Fhome%2Ffedcure%2Fpublic_html&dirop=&charset=&file_charset=_DETECT_&baseurl=&basedir=
    Many thanks for a fix. Soonest

    Mark A. Varca, CIO
    FeCURE.org

  2. #2
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    Default Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    UNINSTALLED IE9 and back to IE8, but problem unresolved. Help.
    Last edited by FedCURE; 12-17-2011 at 10:39 PM.

  3. #3
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    Default Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
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    Default Re: cPanel, File Management: SAVE CHANGES function issue (Internet Explorer

    Yes. That worked on the IE8 machines. However, not on the IE9 machine. IE9 will not even load server login page at: "ttps://www.fedcure.org:2083/" and browser goes to: "Certificate Error: /https://www.fedcure.org:2083/ Blocked" page, but the "Continue to this website (not recommended)" option does not appear on the page. Strange. So, there is no way to click past the Certificate Error. HELP! See below and screen shot:

    "There is a problem with this website's security certificate.

    The security certificate presented by this website was not issued by a trusted certificate authority.
    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.
    Click here to close this webpage.
    More information"

    [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)-https-www.fedcure.org2083-cpanel-ie9-191211.jpg
    Quote Originally Posted by cPanelTristan View Post
    We have an internal case (52077) about this issue, which appears to be due to IE9's "Compatibility Mode" for IE7. You would want to disable Compatibility Mode for IE7 in IE9, then check if the issue persists.

  5. #5
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Do you have Compatibility Mode disabled in IE9? Please provide a screen print showing you have Compatibility Mode disabled on your browser and the IE9 version.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Tristan. A screen shot is attached.

    FedCURE
    [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)-https-www.fedcure.org2083-cpanel-ie9-discompatview201211.jpg

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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Here is the screen shot of the IE9 version running.

    FedCURE
    [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)-https-www.fedcure.org2083-cpanel-ie9-version-201211.jpg

  8. #8
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.

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    Lightbulb Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    I get this error at your secure URL:

    Code:
    An error occurred during a connection to www.fedcure.org.
    
    SSL received a record that exceeded the maximum permissible length.
    
    (Error code: ssl_error_rx_record_too_long)

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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Nope. That does not work either. Cannot navigate beyond the "There is a problem with this website's security certificate" page. No option to proceed.

    Quote Originally Posted by Infopro View Post
    I'm not sure if this is helpful at all, but could you try opening IE as Administrator? Right click the IE icon in Start menu (not taskbar icon) and choose "Run as administrator" then visit your login page.

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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Does this happen with IE8 and IE9, or just IE9? Is this something our host (administrator) has to resolve, or can site admin resolve?

    See:

    https://support.servertastic.com/ent...ecord-too-long

    configuration - ssl_error_rx_record_too_long and Apache SSL - Stack Overflow

    Resolving SSL_Error_Rx_Record_Too_Long Errors - Lodesys.com

    Quote Originally Posted by Infopro View Post
    I get this error at your secure URL:

    Code:
    An error occurred during a connection to www.fedcure.org.
    
    SSL received a record that exceeded the maximum permissible length.
    
    (Error code: ssl_error_rx_record_too_long)

  12. #12
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    IE8, and you'll most likely wish to speak with your host about this.

  13. #13
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    This appears to be a customized cPanel, not only customized, but out of date going by the copyright in footer of the login page.

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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Our host says it not there proble, (see below). Now what?

    Complain to Microsoft. It is apparently related to IE.

    AGAIN !!!!

    I am not the developer of either cPanel or IE.
    I cannot fix other people's software.
    You keep barking up the wrong tree.

    Have a great Christmas. :-)

  15. #15
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    Default Re: [Case 52077] cPanel > File Manager: SAVE CHANGES function issue (IE9)

    Hello

    I suggest opening a bug report if you continue to experience issues:

    Submit A Bug Report

    The more reports we receive, the more likely it is the case will be resolved sooner.

    Thank you.
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists - Documentation - Migration Services - Change Logs
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