Copy an account from another server problem

[hopper]

Hi I wonder if anyone could help me?

I am trying to copy a reseller account from one server to another via WHM Copy an account from another server function but I keep getting the following error message

.. Timeout during ssh session

Does anyone have any suggestions as to how I can alter the time out time or how I can complete the transfer?

Thanks

Hopper

[SoftDux]

Can the one server actually SSH to the other server? You need to check this first, otherwise SSH could give all sorts of errors

[hopper]

Can the one server actually SSH to the other server? You need to check this first, otherwise SSH could give all sorts of errors

Total noob here I'm afraid, Please can you tell me how do I check?

[amxfsx]

We are seeing exactly the same symptoms. Transfer of smaller accounts (less than 100M) works. Transfer of accounts over 300M always timeout.

[4u123]

Did you ever resolve this issue?

I'm copying a handful of accounts using standard account copy options and they keep timing out. Both servers are on the same switch, not overloaded, no problems but it just keeps timing out and trying again. This must be a problem with the account copy script.