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  1. #1
    Member
    Join Date
    Jun 2008
    Location
    Indiana, USA
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    105

    Default "Copy Multiple Accounts/Packages" not applying Dedicated IPs

    We used the copy multiple accounts tool to transfer around 1,000 accounts and even though the "Dedicated IP" box was checked for a couple hundred of the accounts and there were enough free IPs on the destination server - none of them got applied and as such no sites with SSL are working.

    I'd open a ticket but I don't have time due to the time being spent fixing all of these sites.

  2. #2
    Member
    Join Date
    Jun 2008
    Location
    Indiana, USA
    Posts
    105

    Default Re: "Copy Multiple Accounts/Packages" not applying Dedicated IPs

    It seems it was only one out of 3 transfer processes that didn't do it, so nailing down the cause may be difficult.
    Michael Denney
    MDDHosting LLC
    http://www.mddhosting.com/

  3. #3
    Member
    Join Date
    Jun 2008
    Location
    Indiana, USA
    Posts
    105

    Default Re: "Copy Multiple Accounts/Packages" not applying Dedicated IPs

    I figured out how to trigger the behavior.

    If you go to the cPanel Basic Setup in WHM and change the primary shared IP while a transfer is in progress, *ALL* accounts transferred from that point forward will be placed onto the primary shared IP even if they had the dedicated IP box checked.

    I've opened ticket ID 1036989 with a detailed description.
    Last edited by MikeDVB; 11-20-2010 at 02:30 AM.
    Michael Denney
    MDDHosting LLC
    http://www.mddhosting.com/

  4. #4
    Member
    Join Date
    Jun 2008
    Location
    Indiana, USA
    Posts
    105

    Default Re: "Copy Multiple Accounts/Packages" not applying Dedicated IPs

    A cPanel tech tested and verified the issue on their end - there is a dev ticket open and the issue should be fixed within about a week they told me.
    Michael Denney
    MDDHosting LLC
    http://www.mddhosting.com/

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