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  1. #1
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    Default Cpanel Backup and restore help?

    Making a backup in Cpanel.

    I have made backups of two sites and with the file manager in Cpanel i can see the bacup file. These backups were made by Cpanel and are in my home dir.

    The server is Linux if that helps.

    Now how come i cannot get to them with my FTP program so i can download them to move them to another host?

    Can anyone help me out here?
    Last edited by Wicked; 03-05-2006 at 01:44 PM.

  2. #2
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    The backup should be accessible - what error do you get through your FTP program?

    Alternatively, you could download the backup from the link cPanel provides. Simply go to cPanel > backup > Generate/Download a Full Backup and simply select the backup you want to download.

  3. #3
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    Ahh thanks for help.

    I was not trying to download the file with the Cpanel link that was supplied. Did not know it did that. I just got an email with the path of where the file resided.

    When i looked at the path with Smart FTP i could not see the file. There was no error just could not see the file.

    When i looked for the file with File manager in Cpanel i could see file.

    Anyways the link worked just fine so i got what i needed.

    Thanks again.

  4. #4
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    Ok so i restored the backup in Cpanel with the file and Cpanel reports complete without errors.

    What else needs to get done becuase the site is still not up yet. Do i have to move the site my self to the public_html directory?

  5. #5
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    May sound silly, but make sure your browser cache is empty, and set it to check for new versions all the time... that's caught me more than once.

  6. #6
    Member phyllismc's Avatar
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    Quote Originally Posted by Wicked
    Ahh thanks for help.

    I was not trying to download the file with the Cpanel link that was supplied. Did not know it did that. I just got an email with the path of where the file resided.

    When i looked at the path with Smart FTP i could not see the file. There was no error just could not see the file.
    Ok, I'm having the same problem. It doesn't show up on my Smart FTP, and I want to download the backup to my computer's hard drive.

    (I have a reason for wanting to do this. My hosts servers have been proving unstable, and at some point, I may even move the site entirely. Therefore, I feel more comfortable if I can have a copy for myself as well.)

    Anyway, I saw it in the home directory, but how do I download a copy to my computer?

  7. #7
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    Quote Originally Posted by phyllismc
    Ok, I'm having the same problem. It doesn't show up on my Smart FTP, and I want to download the backup to my computer's hard drive.

    (I have a reason for wanting to do this. My hosts servers have been proving unstable, and at some point, I may even move the site entirely. Therefore, I feel more comfortable if I can have a copy for myself as well.)

    Anyway, I saw it in the home directory, but how do I download a copy to my computer?
    Have you tried the link cPanel provides as I described above?

  8. #8
    Member phyllismc's Avatar
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    Quote Originally Posted by webignition
    Have you tried the link cPanel provides as I described above?
    Well, I tried, but apparently I'm not understanding exactly right.

    I am in the backup section now, where it says generate/download, and I'm trying to figure it out.

    If I want it to go to my FTP, I have to enter some information, and I'm not sure exactly what to enter. I'm trying something now, so cross your fingers.

    - - - - - - - ADDENDUM - - - - - - -

    Ok, whew! It worked.
    It required me to add in my website name, my log-in, my password, port #, and the name of the folder I made to put it in.

    It just took me a minute to wrap my head around it. LOL

    Thanks.
    Last edited by phyllismc; 03-12-2006 at 06:41 PM.

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