Cpanel Backup and restore help?

[Wicked]

Making a backup in Cpanel.

I have made backups of two sites and with the file manager in Cpanel i can see the bacup file. These backups were made by Cpanel and are in my home dir.

The server is Linux if that helps.

Now how come i cannot get to them with my FTP program so i can download them to move them to another host?

Can anyone help me out here?

[webignition]

The backup should be accessible - what error do you get through your FTP program?

Alternatively, you could download the backup from the link cPanel provides. Simply go to cPanel > backup > Generate/Download a Full Backup and simply select the backup you want to download.

[Wicked]

Ahh thanks for help.

I was not trying to download the file with the Cpanel link that was supplied. Did not know it did that. I just got an email with the path of where the file resided.

When i looked at the path with Smart FTP i could not see the file. There was no error just could not see the file.

When i looked for the file with File manager in Cpanel i could see file.

Anyways the link worked just fine so i got what i needed.

Thanks again.

[Wicked]

Ok so i restored the backup in Cpanel with the file and Cpanel reports complete without errors.

What else needs to get done becuase the site is still not up yet. Do i have to move the site my self to the public_html directory?

[Lyttek]

May sound silly, but make sure your browser cache is empty, and set it to check for new versions all the time... that's caught me more than once.

[phyllismc]

Originally Posted by Wicked

Ahh thanks for help.

I was not trying to download the file with the Cpanel link that was supplied. Did not know it did that. I just got an email with the path of where the file resided.

When i looked at the path with Smart FTP i could not see the file. There was no error just could not see the file.

Ok, I'm having the same problem. It doesn't show up on my Smart FTP, and I want to download the backup to my computer's hard drive.

(I have a reason for wanting to do this. My hosts servers have been proving unstable, and at some point, I may even move the site entirely. Therefore, I feel more comfortable if I can have a copy for myself as well.)

Anyway, I saw it in the home directory, but how do I download a copy to my computer?

[webignition]

Originally Posted by phyllismc

Ok, I'm having the same problem. It doesn't show up on my Smart FTP, and I want to download the backup to my computer's hard drive.

(I have a reason for wanting to do this. My hosts servers have been proving unstable, and at some point, I may even move the site entirely. Therefore, I feel more comfortable if I can have a copy for myself as well.)

Anyway, I saw it in the home directory, but how do I download a copy to my computer?

Have you tried the link cPanel provides as I described above?

[phyllismc]

Originally Posted by webignition

Have you tried the link cPanel provides as I described above?

Well, I tried, but apparently I'm not understanding exactly right.

I am in the backup section now, where it says generate/download, and I'm trying to figure it out.

If I want it to go to my FTP, I have to enter some information, and I'm not sure exactly what to enter. I'm trying something now, so cross your fingers.

- - - - - - - ADDENDUM - - - - - - -

Ok, whew! It worked.
It required me to add in my website name, my log-in, my password, port #, and the name of the folder I made to put it in.

It just took me a minute to wrap my head around it. LOL

Thanks.