cpanel counter issue

[ttremeth]

could not write to counter file: /var/cpanel/counters/"user".dat"

Any one know why this happens. This is not the first instance.

Thanks!

[FWC]

Check the ownership of the file. You may need to chown it to to the user's name if it's not owned by them.

[ttremeth]

right?
Thanks but shouldn't cpanel have done this already? Appreciated

[FWC]

It usually does. I've only had one case where it didn't. That's why I know how to fix it.

[awsol]

Sometimes the files become owned by root and therefore they don't work. You have to chown them as stated.

[ttremeth]

This is the second one in as many attempts. As far a chown you mean change permission manually I assume? You are speaking to someone who relies on cpanel for everything.

[awsol]

Via ssh do the following command but be sure to replace it with the correct info.

chown USERNAME.USERNAME /var/cpanel/Counters/COUNTERNAME

Now that will give them ownership of the file. Be sure to replace the CAPS with thr correct info.