cPanel - an error occurred while processing this directive

[mydomain]

Need some assistance with an error message after users log into cPanel.

After logging into cPanel for all users, all skins, the following error appears directly under the "Please update your contact information here" line:

[an error occurred while processing this directive]

[an error occurred while processing this directive]
[an error occurred while processing this directive]

The OS version is Cent OS 3.3 and its running the latest Current Build. Our other servers do not show this error running with the same build version.

TIA

[TJCooper]

I get the same error when logged into cpanel i am running WHM 9.9.9 cPanel 9.9.9-C120
Fedora i686 - WHM X v3.1.0

[pupil]

same problem here >>>

[mydomain]

I just went back down to the latest release version and its not appearing any more....can you guys try that also please to see if its the cpanel versions?

[pupil]

this error arised with all current versions after the R-70, no one seems to have an idea what could be the reason... I have been searching in all forums for fixs ... for me I would prefer to be updated with the current versions .. hope smone can find solution.

B.Rgds

[mydomain]

Have you submitted a ticket to cPanel support? I have raised one and awaiting information back.

[pupil]

Not yet, assuming cPanel support is reading our posts ... will submit the ticket now and wait in the queue for reply

[lloyd_tennison]

I had the same problem a few months ago and it had to do with file permissions on the file:

.contactemail


They had been set at something other than username.username. See if the permissions are set at root.username. That is what caused my problem. I think I also ran a "touch" on it to update the file timestamp.

[compunet2]

Same here... www.domain.com/cpanel/ also does not work.... I have to do :2082. Running CentOS 3.3. .contactemail is set to username:username. I tried downgrading to Stable, but same thing. I'm also running PHP 4.9.10 & ran /scripts/installzendopt

[swampy]

I too am getting this error with WHM 9.9.9 cPanel 9.9.9-R121 Fedora i686 - WHM X v3.1.0


Swampy

[compunet2]

I submitted a ticket to cPanel... anyone find a solution yet???

[cpdan]

When you have it set to log errors and send the generic erro to the browser it gets logged in
/usr/local/cpanel/log/error_log

In ticket 86379 checking that led to seeing /etc/wwwacct.conf had bad permissions, now it works.

[cpdan]

I submitted a ticket to cPanel... anyone find a solution yet???

Please always include your ticket number inposts like this, thanks

[WCW Fan]

Anyone know how to fix this ?

[compunet2]

make sure /etc/wwwacct.conf is chmod 644.