cPanel Main Catch-All Mailbox

[i3903]

Hi Everyone,

When an account is created, cpanel creates a main catch-all mailbox, which is the account username. Since updating to WHM 10.8.0 cPanel 10.8.2-S120, customers report that this account no longer accepting mail, and seems to be rejecting it.

Inbound email to this returns

550-"The recipient cannot be verified. Please check all recipients of this
550 message to verify they are valid."


Any ideas? Seems to be happening with everyone at the moment.

Richard

[vijeesh]

Change the default address from "username" to username@domainname. This will fix the issue.

[i3903]

All users are currently using the full login of username@domain.com, but still no outbound email. We have had to inform clients to create a new main POP3 account and update the default address, but this isn't very easy with 10,000 sites!

[vijeesh]

You need to change the default address throgh the cpanel. Email >> Default address . The addree will be the username only. You need to change this to "username@domainname.com" using the
"Set Default Address" link. Give a try ,hope this will help you

[i3903]

Hi, that would only help redirect all email to the mail address which is ok, the problem is with sending mail outbound through the default username POP3 account.

[consultorpc]

vijeesh, this works perfectly for me, thanks!