Cpanel and Modernbill Dedicated IP

[danyb]

Hi,

First of all sorry for my bad english writing its not my first language ...

We currently have
Cpanel / WHM : WHM 11.15.0 cPanel 11.18.6-S24255
ModernBill : Version 4.3.2:B-6:PR:Z:22

Description of the problem :

Interface WHM with Modernbill broke since few weeks,maybe in the three last stable update, i think the problem appear with the stamch march update. I know i know im late but i was hoping to see this issue resolve after each newstable version. IN previous versions, when modernbill creates an account through a package with a dedicated IP, it would assign the free IP number. Now it just assigns it to the MAIN IP number
on the server.

If you create the package in WHM manually, it uses the available IP number.

Any idea of what is curretnly hapening ?

Thanks

Danyb

[cpanelnick]

Hi,

First of all sorry for my bad english writing its not my first language ...

We currently have
Cpanel / WHM : WHM 11.15.0 cPanel 11.18.6-S24255
ModernBill : Version 4.3.2:B-6:PR:Z:22

Description of the problem :

Interface WHM with Modernbill broke since few weeks,maybe in the three last stable update, i think the problem appear with the stamch march update. I know i know im late but i was hoping to see this issue resolve after each newstable version. IN previous versions, when modernbill creates an account through a package with a dedicated IP, it would assign the free IP number. Now it just assigns it to the MAIN IP number
on the server.

If you create the package in WHM manually, it uses the available IP number.

Any idea of what is curretnly hapening ?

Thanks

Danyb

Please open a ticket @ https://tickets.cpanel.net/submit/

[cpanelben]

This should be resolved in the next 11.18 builds (not yet published). This shouldn't be a problem in the currently available 11.23 builds.

[danyb]

Hi Ben,

This is an issue with Cpanel or modernbill ? Because im not the only one with this problem on the Modernbill forum ...

I have a old version of MB 4.X an another MB user with the lastest 4.X version have the same issue

MB tech support only want from me to update to the lastest version ... but the issue is present with the lastest version.

I got an Ticket exchange with Matt Dees :

Dany,
This is something I think that you will need to contact ModernBill support for
as this sounds like an issue with their software and not ours. I can add a
dedicated IP account just fine via WHM.
--
Thank You,
Matt Dees
Technical Analyst

The ticket ID where i got an answer form Matt is 253110 from the manage2 interface.

I just want to be sure on wich door i have to knock to get this issue resolve.

Regards,

Dany

[JIKOmetrix]

Hi cpanelben,

I'M using MB 4.41 mod_cpanel 3.1.10 on a cpanel server
WHM 11.15.0 cPanel 11.18.6-S24255 STABLE tree
CENTOS Enterprise 4.6 i686 on virtuozzo - WHM X v3.1.0

and having the same issue. Is the 11.23 build on RELEASE tree or CURRENT tree?

Thanks,
Mike

[cpanelkenneth]

Hi Ben,

This is an issue with Cpanel or modernbill ? Because im not the only one with this problem on the Modernbill forum ...

I have a old version of MB 4.X an another MB user with the lastest 4.X version have the same issue

MB tech support only want from me to update to the lastest version ... but the issue is present with the lastest version.

I got an Ticket exchange with Matt Dees :

Dany,
This is something I think that you will need to contact ModernBill support for
as this sounds like an issue with their software and not ours. I can add a
dedicated IP account just fine via WHM.
--
Thank You,
Matt Dees
Technical Analyst

The ticket ID where i got an answer form Matt is 253110 from the manage2 interface.

I just want to be sure on wich door i have to knock to get this issue resolve.

Regards,

Dany

Have you updated to 11.18.6-R24654 and verified whether the fix we applied worked? If it doesn't, please let me know.

I'M using MB 4.41 mod_cpanel 3.1.10 on a cpanel server
WHM 11.15.0 cPanel 11.18.6-S24255 STABLE tree
CENTOS Enterprise 4.6 i686 on virtuozzo - WHM X v3.1.0

STABLE doesn't have the fix, at this moment.

[JIKOmetrix]

Hi,

If I update my cPanel install to release will I get this fix?

Mike

[cpanelben]

We built a new Stable earlier today, so the fix on our side should be present in all publicly available builds.

[JIKOmetrix]

Hi,

Thanks. I try it and post back.

Mike

[JIKOmetrix]

Hi,

I forced an update of cPanel. I'm current in the stable tree. Modern Bill work properly now with dedicated IP addresses in package mode.

Thank you for addressing this.

sincerely,
Mike

[JIKOmetrix]

Hi,

This issue has come back up when using packages with dedicated IP addresses.

WHM 11.23.2 cPanel 11.23.3-R25533

Mike

[cpanelben]

It's still working correctly for me. Can you open a support ticket so we can review the process you're using? Thanks.

https://tickets.cpanel.net/submit/in...eqtype=tickets

[JIKOmetrix]

Hi,

I'll open that ticket now.

System info so far:

WHM 11.23.2 cPanel 11.23.3-R25533
CENTOS Enterprise 4.6 i686 on virtuozzo - WHM X v3.1.0

MB Version 4.4.2:B-3:K:001:32

Mike

[JIKOmetrix]

Hi,

My Cpanel License is through my host provider for my servers. Do I have to have them open the the ticket?

Mike

[cPanelDavidG]

Hi,

My Cpanel License is through my host provider for my servers. Do I have to have them open the the ticket?

Mike

You can go to http://tickets.cpanel.net and choose the option to submit a ticket without logging in for this particular issue.