Cpanel not working

[seby]

I have facing an issue with cPanel. WHM is working fine.

When try to access cPanel, it asks for user/pass. After entering the login details, it load only half of cpanel index page.

I tried /etc/rc.d/init.d/cpanel restart , /scripts/upcp --force and re-compiled apache.

But still issue persists.

Can somebody help us to resolve the issue ?

Thanks in Advance.

[cPanelDavidG]

Originally Posted by seby

I have facing an issue with cPanel. WHM is working fine.

When try to access cPanel, it asks for user/pass. After entering the login details, it load only half of cpanel index page.

I tried /etc/rc.d/init.d/cpanel restart , /scripts/upcp --force and re-compiled apache.

But still issue persists.

Can somebody help us to resolve the issue ?

Thanks in Advance.

1. Are you running cPanel/WHM in a virtual machine?

2. In Tweak Settings, what's the value for the following setting:

The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 128 megabytes can not be specified. A value of "0" will disable the memory limits.

3. Are you running a custom cPanel Theme (not skin) such as RVSkins?

[seby]

Thanks for your reply.

1, No
2. The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 128 megabytes can not be specified. A value of "0" will disable the memory limits. : 256
3. Using default cpanel theme

[cPanelDavidG]

Originally Posted by seby

3. Using default cpanel theme

Which theme? I ask because the x3mail theme will display significantly fewer icons than the x3 theme.

[seby]

Theme using is x3 and x. I tried with other themes also, but no change.

Problem is with all hosted domain's cpanel.

[cPanelDavidG]

Originally Posted by seby

Theme using is x3 and x. I tried with other themes also, but no change.

Problem is with all hosted domain's cpanel.

Can you post a screenshot so I can see what is happening on your server? Feel welcome to blur-out domain names, usernames, IPs and any other sensitive information.

[Spiral]

The description sounds a lot like a firewall trap is being triggered somewhere

[seby]

Cpanel login page screen shots are

http://uploads.bizhat.com/file/410682
http://uploads.bizhat.com/file/410681

yes, I tried by stoping firewall, but no hope.

sometimes its loading index page

http://uploads.bizhat.com/file/410683

[cPanelDavidG]

Originally Posted by seby

Cpanel login page screen shots are

Free File Hosting
Free File Hosting

yes, I tried by stoping firewall, but no hope.

sometimes its loading index page

Free File Hosting

Okay, so it's a blank page, not a half-displaying page.

Try changing the value for the following tweak setting to 512:

The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 128 megabytes can not be specified. A value of "0" will disable the memory limits.

[flashweb]

I set memory to 0

Updating "Max Memory" from "512" to "0".
"Max Memory" was updated.

Still cpanel is not showing up. I just shows loading, some times, it partly displays cpanel page.

I tried changing skin, but problem won't fix.

if i change skin to mail only, it works.

There is lot of cpanel process running on the server

[root@server28 ~]# ps aux|grep cpanel |wc -l
291
[root@server28 ~]#

Some of the process are

[root@server28 ~]# ps aux|grep cpanel | more
root 476 0.0 0.0 1696 612 ? S 06:12 0:00 /usr/local/cpanel/bin/mysqlwrap
root 626 0.0 0.0 1688 612 ? S 22:56 0:00 /usr/local/cpanel/bin/mysqlwrap
root 728 0.0 0.0 1688 608 ? S 17:39 0:00 /usr/local/cpanel/bin/resellerwrap
root 1217 0.0 0.0 1696 612 ? S 06:15 0:00 /usr/local/cpanel/bin/apachewrap
root 1536 0.0 0.0 1696 612 ? S Jul04 0:00 /usr/local/cpanel/bin/mysqlwrap
root 1720 0.0 0.0 1692 608 ? S 23:01 0:00 /usr/local/cpanel/bin/mysqlwrap
root 1886 0.0 0.0 1688 608 ? S 23:01 0:00 /usr/local/cpanel/bin/mysqlwrap
root 1911 0.0 0.0 1696 608 ? S 23:01 0:00 /usr/local/cpanel/bin/mysqlwrap
root 1958 0.0 0.0 1688 608 ? S 23:01 0:00 /usr/local/cpanel/bin/mysqlwrap
root 2255 0.0 0.0 1688 612 ? S 23:04 0:00 /usr/local/cpanel/bin/mysqlwrap
root 2303 0.0 0.0 1688 604 ? S 08:49 0:00 /usr/local/cpanel/bin/apachewrap
root 2332 0.0 0.0 1696 612 ? S 08:49 0:00 /usr/local/cpanel/bin/apachewrap
root 2900 0.0 0.0 1696 608 ? S 08:51 0:00 /usr/local/cpanel/bin/apachewrap
root 3151 0.0 0.0 1688 608 ? S Jul05 0:00 /usr/local/cpanel/bin/mysqlwrap
root 3829 0.0 0.0 1696 612 ? S 06:24 0:00 /usr/local/cpanel/bin/mysqlwrap
root 3901 0.0 0.0 1696 612 ? S Jul05 0:00 /usr/local/cpanel/bin/mysqlwrap
root 4124 0.0 0.0 1688 608 ? S 06:25 0:00 /usr/local/cpanel/bin/apachewrap
root 4380 0.0 0.0 1692 608 ? S Jul04 0:00 /usr/local/cpanel/bin/mysqlwrap
root 4632 0.0 0.1 7332 4704 ? S 23:10 0:00 /usr/local/cpanel/bin/leechprotect
root 4750 0.0 0.0 1688 612 ? S Jul04 0:00 /usr/local/cpanel/bin/mysqlwrap
root 5069 0.0 0.0 1696 612 ? S 06:29 0:00 /usr/local/cpanel/bin/apachewrap

I don't see such process on other cpanel servers.

Full list of cpanel process (result of ps aux |grep cpanel) is at

http://photohost.in/ps.txt

I rebooted the server, it do not fix cpanel loading problem.

cpanel version is

[root@server28 ~]# cat /usr/local/cpanel/version
11.24.4-RELEASE_36167[root@server28 ~]#

Any idea how to fix the problem ?

[cpanelkenneth]

What operating system, version and architecture are you using?

[cpanelcory]

Can you check to see if your syslogd is currently running?

root@profile [~]# /etc/init.d/syslog status
syslogd (pid 22961) is running...
klogd (pid 22964) is running...

If not issue a restart to syslog and try again.