/cpanel not working and /webmail not working

[orware]

I don't really use /webmail, but I thought I'd include it for the search indexes. However I do use /cpanel alot and having the redirect not work for me is ok, but it's a lot easier to teach people to type in domain.com/cpanel rather than domain.com:2083.

The direct 2082 and 2083 (and whatever the corresponding ports are for the webmail) all work as they should, just these redirects don't.

I did look through the forums already, but it seems like the person who had the problem ended up talking to support about it (I don't think I can file a support request since I get cPanel through my webhost).

If this is a really simple fix just let me know where to go to fix it (or if there's a built-in cPanel script for it). I really don't have any problems fixing things, I just don't know where I need to go to do so.

Thank you,

-Omar

[cPanelAlex]

Omar:

First think to check would be whether this entries exist on your httpd.conf, if they are not simply add them at the bottom of it, save the changes and restart apache:

ScriptAliasMatch ^/cpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /cpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /whm /usr/local/cpanel/cgi-sys/whmredirect.cgi
ScriptAlias /securewhm /usr/local/cpanel/cgi-sys/swhmredirect.cgi
ScriptAlias /webmail /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/webmail/(.*) /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/kpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /controlpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /securecontrolpanel /usr/local/cpanel/cgi-sys/sredirect.cgi

[cPanelDavidG]

FWIW, I know an issue similar to this one was resolved in cPanel 11.2.1 build 11631.

[orware]

Thanks guys! Alex's fix worked perfectly.

Currently I'm running build 11817...I don't know if the newer builds would have corrected the issue or not, but it was an easy enough fix.

Thanks again!

-Omar

[cPanelAlex]

Omar:

Not a problem. Always glad to be of assistance.

[sessiz2008]

hi;
my server /cpanel not working and /webmail not working

my httpd.conf ;

ErrorDocument 400 /400.shtml
ErrorDocument 401 /401.shtml
ErrorDocument 403 /403.shtml
ErrorDocument 404 /404.shtml
ErrorDocument 500 /500.shtml
ScriptAlias /cgi-sys/ /usr/local/cpanel/cgi-sys/
Alias /sys_cpanel/ /usr/local/cpanel/sys_cpanel/
Alias /java-sys/ /usr/local/cpanel/java-sys/
Alias /img-sys/ /usr/local/cpanel/img-sys/
Alias /akopia/ /usr/local/cpanel/3rdparty/interchange/share/akopia/
Alias /neo-images/ /usr/local/cpanel/base/neomail/neo-images/
ScriptAliasMatch ^/cpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /cpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /whm /usr/local/cpanel/cgi-sys/whmredirect.cgi
ScriptAlias /securewhm /usr/local/cpanel/cgi-sys/swhmredirect.cgi
ScriptAlias /webmail /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/webmail/(.*) /usr/local/cpanel/cgi-sys/wredirect.cgi
ScriptAliasMatch ^/kpanel/(.*) /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /controlpanel /usr/local/cpanel/cgi-sys/redirect.cgi
ScriptAlias /securecontrolpanel /usr/local/cpanel/cgi-sys/sredirect.cgi
Alias /mailman/archives/ /usr/local/cpanel/3rdparty/mailman/archives/public/
ScriptAlias /mailman/ /usr/local/cpanel/3rdparty/mailman/cgi-bin/
Alias /pipermail/ /usr/local/cpanel/3rdparty/mailman/archives/public/
Alias /interchange/ /usr/local/cpanel/3rdparty/interchange/share/interchange/
Alias /interchange-5/ /usr/local/cpanel/3rdparty/interchange/share/interchange-5/


can you help me please ?

[cPanelAlex]

sessiz2008 :

Please feel free to open a support ticket and we will take a look at it for you and troubleshoot it accordingly.

[pshepperd]

I am having this same problem after upgrading to latest "Current" build.

I have a vps from a datacenter and as such am not eligable to open a support request. The above mentioned fixes did not solve the problem.

Apache is running however the directory aliases are not working.

Any additional thoughts from anyone?

Just wondering if there is a quick fix before I start working on this in great depth.

Thanks in advance.

[greetingsc]

Are you requiring SSL (option in tweak settings)?

If so, I had a similar problem where just the ssl wasn't working. Easily fixed by regenerating the main server certificate - something must have gotten out of whack during the upgrade to v11.

Hope this helps,
Michael

[jeroman8]

Same problem here!

Build C11862

redirect does not work ( /cpanel, /whm, /webamail)

Page not found