CPanel tech f**ked my server up after i got it fixed

[Getox]

thats right "CPanel tech f**ked my server up after i got it fixed"

you should make a damn CLOSE button to close the ticket, Yea there is one, but only for the cpanel techs to use!

this is the last time i use cpanel forums & support tickets.

[Getox]

there should still be a usable close button, i though the close button at the bottom did close it, But noo cpanel did it wrong and made it visible to all

[John4767]

thats right "CPanel tech f**ked my server up after i got it fixed"

you should make a damn CLOSE button to close the ticket, Yea there is one, but only for the cpanel techs to use!

this is the last time i use cpanel forums & support tickets.

way to go man lol. you where telling me about this on MSN the other day...

[Getox]

yeah, and they should also test it better!

[Infopro]

Never had a problem with support from cPanel, ever.

[haze]

From your aviator it looks to me as though you've already got an agenda. How do we or you know cPanel techs were to blame for the screw up ? You leave no proof in your post, its all just hearsay.

Not taking sides here but it just seems as though your using cPanel as a scapegoat. Perhaps if you had a technician on staff that was familiar with cPanel you wouldn't have needed the support ? Did you go through the proper channels for support ( assuming you purchased cPanel from a part. Noc or Distributor ) ? Why wasn't your distributor able to assist you ?

That said, mistakes do happen, and in the 4 + years i've been using cPanel, i have had a few minor issues with cPanel and cPanel support. Those issues were always addressed by cpanel in a professional manor. Coming in here swearing and lifting the house ain't going to get you anywhere but the blacklist.

Also, be cautious what you say about a company in public. There is free speach and then there's legal recourse for such things as slander, etc. You've provided no proof of your claim and have acted in an immature fashion which doesn't leave much ( if any ) credit in your name.

[cpaneljosh]

Heh I don't normally share but I looked up his ticket The initial ticket just came in with this prognosis:

My server isnt taking in any mail, Please help asap!.

After getting root from him and doing some updates to resolve his vague complaint we asked if his issue was resolved and his final most brilliant response was:

OH GREAT
i had it fixed and now its f**ked again

MAKE A GOD DAMN CLOSE BUTTON ON TICKETS

If you cant help us, we can't help you

BTW - The close button is at the bottom of the ticket or you can type "close this request" in the first line of any message back to the ticket to close it.

[haze]

Well then.. if your going to submit a ticket to cpanel for something a system administrator should be looking at, and then not update the ticket when you decide to have a look at it or have someone else check it out and fix it.. who's responsible ? NOT CPANEL.

Another fine example of User Error and pointing fingers in the wrong direction. Seems to becomming more and more common these days.

[dgbaker]

Another fine example of User Error and pointing fingers in the wrong direction. Seems to becomming more and more common these days.

And not just here, the world mentallity has become to blame others and not accept responsibilities for ones actions.

[jdonoso]

Have anyone noticed that the dude in mention is only 15 years old??!! Look at his public profile and you will see:
Birthday: February 2, 1989

So, what can you expect on maturity terms?


Regards,

[Infopro]

Maybe his mom got mad at him because of all the money she shelled out for a server and he busted it..

[casey]

Heh I don't normally share but I looked up his ticket The initial ticket just came in with this prognosis:



After getting root from him and doing some updates to resolve his vague complaint we asked if his issue was resolved and his final most brilliant response was:



If you cant help us, we can't help you

BTW - The close button is at the bottom of the ticket or you can type "close this request" in the first line of any message back to the ticket to close it.

Priceless. However, the close button at the bottom of the ticket does not work for non-technicians.

[GOT]

I think there is a point where dedicated servers can be too cheap...

[PWSowner]

I think there is a point where dedicated servers can be too cheap...

That, I totally agree with. It's these $50/month servers with "easy to use cpanel" that are bringing in new "hosting companies" who know nothing about running a server, or even running a business.

[haze]

Its great there are affordable solutions, but with that come every joe blow and their dog that can run a hosting business. Of course, a cheap server is not a license to run a hosting biz. It takes a hell of a lot more than a 20 dollar cpanel license and a sub $99 server. Unfortunately we're just seeing the beginning of it all.. the worst ( IMHO ) is yet to come.. /me shudders.

Sometimes I just wish the bottom of the barrel server offers would just dissapear. I sorta miss the days of the $350 / w/ 10 GB bw servers now.