cPanel time servers out of time

[izghitu]

Hi,

When I set up the time zone and sync it via WHM I can see that it is 25 minutes late.

I choose the Sydney timezone. The official time in Sydney is here:
Current local time in Australia – New South Wales – Sydney

When I sync it, it's 25 minutes late.

Are the cPanel time servers out of time?

Please help

[cPanelDon]

Hi,

When I set up the time zone and sync it via WHM I can see that it is 25 minutes late.

I choose the Sydney timezone. The official time in Sydney is here:
Current local time in Australia – New South Wales – Sydney

When I sync it, it's 25 minutes late.

Are the cPanel time servers out of time?

Please help

Is the system a VPS, such as Virtuozzo, OpenVZ, Xen, or other virtualized environment?

Is the "tzdata" software package up-to-date (e.g., the RPM named "tzdata" in RHEL or CentOS)?

Please provide the output of the following commands via root SSH access:

# grep -H '' /etc/*release /var/cpanel/envtype /usr/local/cpanel/version
# rpm -qi tzdata
# date && date -u && rdate -p rdate.cpanel.net && ntpdate -qv clock.isc.org

If you would like to synchronize the time via root SSH access please try one of the following commands:

# rdate -s rdate.cpanel.net
# ntpdate -v clock.isc.org

[izghitu]

Hi,

The server is a dedicated one.

Here's the output of all commands:

grep -H '' /etc/*release /var/cpanel/envtype /usr/local/cpanel/version
/etc/redhat-release:Red Hat Enterprise Linux Server release 5.4 (Tikanga)
/var/cpanel/envtype:standard
/usr/local/cpanel/version:11.25.0-STABLE_43471

root@secure [~]# rpm -qi tzdata
Name        : tzdata                       Relocations: (not relocatable)
Version     : 2009u                             Vendor: Red Hat, Inc.
Release     : 1.el5                         Build Date: Tue 05 Jan 2010 04:41:59 AM EST
Install Date: Fri 08 Jan 2010 10:23:51 PM EST      Build Host: hs20-bc2-3.build.redhat.com
Group       : System Environment/Base       Source RPM: tzdata-2009u-1.el5.src.rpm
Size        : 1861187                          License: GPL
Signature   : DSA/SHA1, Wed 06 Jan 2010 09:48:04 PM EST, Key ID 5326810137017186
Packager    : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla>
Summary     : Timezone data
Description :
This package contains data files with rules for various timezones around
the world.

date && date -u && rdate -p rdate.cpanel.net && ntpdate -qv clock.isc.org
Fri Feb 19 23:58:58 EST 2010
Fri Feb 19 12:58:58 UTC 2010
rdate: couldn't connect to host rdate.cpanel.net: Connection refused

Please advise

[izghitu]

The time sync works fine if I manually do it with some other time server:
/usr/bin/rdate 67.205.110.4

so there's surely something wrong with the cPanel time servers.

Please advise

[cPanelDon]

date && date -u && rdate -p rdate.cpanel.net && ntpdate -qv clock.isc.org
Fri Feb 19 23:58:58 EST 2010
Fri Feb 19 12:58:58 UTC 2010
rdate: couldn't connect to host rdate.cpanel.net: Connection refused

The time sync works fine if I manually do it with some other time server:
/usr/bin/rdate 67.205.110.4

so there's surely something wrong with the cPanel time servers.

Does the issue still occur if the firewall on your server is temporarily stopped (e.g., an iptables-based firewall ruleset)?

If stopping the firewall temporarily does not help then I would consider escalating the issue via a support request. Please let me know the ticket ID number (e.g., via a PM) upon submitting the support request so that I may follow-up internally. For reference, the links in my forums signature may be used to initiate a ticket submission (e.g., Support Options).

[izghitu]

Hi,

I get the same connection refused with the csf firewall stopped.

I opened a support ticket and its ID is 582321

Thanks