cpanellogd gets stuck

[valls]

Hello, i have a problem with cpanellogd, it seems that its getting stuck when procesing the logs for some users, i have used CURRENT and now i'm using RELEASE, i tought that this will fix the problem but it seems not, i will list an example and the server configuration and if someone could give me some support it would be great,

Linux 2.6.18-92.1.22.el5 #1 SMP Tue Dec 16 11:57:43 EST 2008 x86_64 x86_64 x86_64 GNU/Linux (Centos 5.2)
RAM: 2 GB
PROC: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+
cPanel 11.24.4-R34599 - WHM 11.24.2 - X 3.9
CENTOS 5.2 x86_64 on standard

and some info from ps -auxf
root 2068 0.0 0.1 23512 2328 ? SN 04:11 0:00 cpanellogd - updating logs
root 2076 0.0 0.9 108688 20068 ? SN 04:11 0:06 \_ cpanellogd - loading config for iulian
iulian 15288 0.0 0.8 108688 17768 ? SN 12:16 0:00 \_ cpanellogd - http logs for iulian
iulian 15289 0.0 0.0 3764 452 ? SN 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n foton
iulian 15290 0.0 0.0 3764 172 ? TNs 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n fotonu

Thank you, regards

[rhm.geerts]

Have you already found a solution to this?
Almost 2 months passed, nobody replyed.

More people are having this problem, like me too and here (click) is another one.

Excessive resource usage by webalizer:

Time:         Tue May 19 00:00:05 2009 +0200
Account:      abxxxxx
Resource:     Process Time
Exceeded:     20313 > 1800 (seconds)
Executable:   /usr/local/cpanel/bin/cpuwatch
Command Line: /usr/local/cpanel/bin/logrunner 1.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/abxxxxx/tmp/webalizer/dns_cache.db -R 250 -p -n abxxxxx.nl -o /home/abxxxxx/tmp/webalizer /usr/local/apache/domlogs/abxxxx.nl
PID:          16119
Killed:       No

Last time it was another domain and I deleted the dns_cache.db file, but now it's another domain. Any fix to this?

[cpanelkenneth]

Please open a support ticket when this issue next occurs. This will enable us to pinpoint the cause and resolve it.

Thank you.

[rhm.geerts]

Great.
How can I do that? Since I'm not the owner of the server I just do support.
The one I'm doing the support for the company who has rented the server.

So I guess the company who rents the server is the only one entitled to open support tickets?
That's why I posted here. If I must do this via the rental company it takes numerous days to get things fixed.

Problem was gone after deleting the dns_cache.db again by the way.

[cPanelDavidG]

Great.
How can I do that? Since I'm not the owner of the server I just do support.
The one I'm doing the support for the company who has rented the server.

So I guess the company who rents the server is the only one entitled to open support tickets?
That's why I posted here. If I must do this via the rental company it takes numerous days to get things fixed.

Problem was gone after deleting the dns_cache.db again by the way.

If you have root access to the server, you can submit a support ticket: http://tickets.cPanel.net/submit

[rhm.geerts]

That would be no problem, thank you very much!