cpbackup ends without error

[justinknight]

Hi,
we are having a problem with getting the cpbackup script to run, the script gets part way through backing up the first account then ends without showing any errors. The server load is low. Any help/ideas much appreciated.

Regards,
Justin.

Here are the versions of WHM/CPanel/CentOS:

WHM 11.15.0 cPanel 11.18.3-R21703
CENTOS Enterprise 4.6 i686 on standard - WHM X v3.1.0

This is the cpbackup log:

[root@nebula ~]# more /usr/local/cpanel/logs/cpbackup/1205921750.log
[cpbackup] Started at Wed Mar 19 10:15:50 2008
pkgacct started.
pkgacct version 6.0 - running with uid 0
using time::hires for speedups
Copying Reseller Config...Done
Copying Suspension Info (if needed)...Done
Copying SSL Certificates, CSRS, and Keys...Done
Copying Counter Data....Done
Copying Bandwidth Data.......xxxx.co.uk...Done
Copying Dns Zones.......xxxx.co.uk...Done
Copying Mail files....Done
Copying frontpage files....Done
Copying proftpd file....Done
Copy userdata............
Copy custom virtualhost templates............
Done
Entering timeout safety mode
Grabbing mysql dbs........xxxx xxxx_blog xxxx_phpcart horde.turba_objects horde.horde_prefs horde.kronolith_e
vents horde.kronolith_storage horde.mnemo_memos horde.nag_tasks ...Done
Grabbing mysql privs...Done
Leaving timeout safety mode
Copying mailman lists....Done
Copying mailman archives....Done
Copying homedir....Done
Copying cpuser file.......Done
Copying crontab file.......Done
Copying quota info.......Done
Storing Subdomains....
Done
Storing Parked Domains....
Done
Storing Addon Domains....
Done
Storing ssl domain......Done
Copying password.......Done
Copying shell.......Done
pkgacctfile is: /home/cpbackuptmp/cpbackup/daily/xxxx.tar.gz
Creating Archive ....Done
md5sum is: 5ca5ca2f1dda7545ed383f2d926c9314
[root@nebula ~]#

[lyndaron]

Just a quick note to say that I am seeing the exact same issue and it looks like it started with the recently update. My cpbackup version is dated 3/7/2008.

My script ends with the first package creation and does not attempt to transfer (I have FTP enabled).

What I am planning to do is diff the earlier version of cpbackup (pre-March) and the current version to see all that has changed.

Any help/guidance from the cpanel team would be appreciated.

[cpanelkenneth]

Just a quick note to say that I am seeing the exact same issue and it looks like it started with the recently update. My cpbackup version is dated 3/7/2008.

My script ends with the first package creation and does not attempt to transfer (I have FTP enabled).

What I am planning to do is diff the earlier version of cpbackup (pre-March) and the current version to see all that has changed.

Any help/guidance from the cpanel team would be appreciated.

On FreeBSD there is a problem with PATH when cpbackup is run via cron. This will be resolved in the next build(s).

It's possible this can affect some Linux systems, if the path defined in cron does not include the directories where rsync and gzip, and other tools, are located.

[lyndaron]

Yet, the same problem occurs on CentOS when run from shell.

It looks like the update to the script was fairly extensive.

[cpanelkenneth]

Yet, the same problem occurs on CentOS when run from shell.

It looks like the update to the script was fairly extensive.

Would you mind opening a complimentary ticket at https://tickets.cpanel.net/submit/ marked ATTN: QA Backup ?

[justinknight]

Thanks for your reply, I've opened a support ticket as requested.

[cpanelkenneth]

Thanks for your reply, I've opened a support ticket as requested.

Thank you.

[RDS]

Strange, I've never noticed this problem on FBSD 5.x/6.x/7.x

[justinknight]

OK it was my stupid user error - I was running my ftp server on a non standard port.

The cpbackup script would benefit from a few meaningful error messages if it fails because of ftp problems.

Thanks for the help.

Justin.

[cpanelkenneth]

OK it was my stupid user error - I was running my ftp server on a non standard port.

The cpbackup script would benefit from a few meaningful error messages if it fails because of ftp problems.

Thanks for the help.

Justin.

That specific error is now logged.

Working on all errors being logged.