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  1. #1
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    Jun 2007
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    Question Creating account if host already exist

    Hello all.
    I got server with installed WHM. I created and tuned up my server, but now i need to create cpanel account for existing domain. When i click 'create' button WHM returns error:

    Account Creation Status: failed (Sorry, a DNS entry for site.com already exists, please delete it first (from all servers in the dns cluster) )

    How can I create account for existing domain?

    Regard, Alex

  2. #2
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    Jun 2007
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    Default

    Any advice?

  3. #3
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    Default

    Realy need to fix this problem fast.

  4. #4
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    Jul 2003
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    Chester, UK
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    cPanel/Enkompass Access Level

    Root Administrator

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    Follow the instructions

    Delete the domain from the DNS and then make the account, and it will re-add the domain to the DNS for you with the correct entries.

    Stuart
    SilvesterHost.co.uk

  5. #5
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    Jun 2007
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    so, how can I do this if my domain is example.com including name servers - ns1.example.com and ns2.example.com? If I delete my host I will delete name servers records too

  6. #6
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    Default

    ok, thanks, I will try it and will post results

  7. #7
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    I would presume that, you delete the DNS zone within WHM for your domain, and then create the account, re-adding the domain then if needed, you can re-add the NS A records using the tool in WHM.
    SilvesterHost.co.uk

  8. #8
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    Jun 2007
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    Hey, Stuart!
    THANKS mate. All works fine!

    Regards, Alex

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