creating account problem

[yoyu]

hi, recently i upgrade to the WHM/Cpanel 9.1.0 . however, the WHM is no longer working anymore. the problem is that i can not see the new accounts which i just create. it won't been shown under the WHM List Accounts. but i can see the account have been created already. the user name is added into the passwd, httpd.conf is updated and the home directory is created already. something must be broken during the creation and the account is not shown in the List Accounts, so i can not remove them when i click Terminate an Account.

one interesting point that i can see the new account under Suspend/Unsuspend an account list., password modification, Show Active and Inactive Accounts. It looks like that the account information is not saved into the system database or the creation of the account is just half-way.


Please help me to fix the problem or modify the database.

Btw I am using Netsape 7.1 browser on windows xp. i don't think the browser will be making a difference.

Thank you Thank you Thank you
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the following is the display during the account creating:
User xxxxx added
Changing password for xxxxx
Password for xxxxx has been changed
Removing Shell Access (n)
Changing shell for xxxxx.
Shell changed.
Copying skel files from /root/cpanel3-skel/ to /home/xxxxx/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 61440 61440 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda3 12 61440 61440 4 0 0
Name Virtual Host already exists
mod_userdir protection enabled
php open_basedir protection enabled
Added Entries to httpd.conf (noip)
Added Named Entry
Added Named File

then timeout waiting the bind connection (ndc) to the primary server. actually, i donot need this connection. Now, the account is half-way created. How can i clean up the accounts?

[sigsys]

I'm having the same issue. It gets to that point and then hangs. By chance, I found that if I leave it for about 10 minutes it completes...

Anyone have any idea what may be going on? Seems to have started about the time we went to DNS clustering.

[eagle]

More or less the same problem here:

User xxxx added
Changing password for xxxx
Password for xxxx has been changed
Removing Shell Access (n)
Changing shell for xxxx.
Shell changed.
Copying skel files from /home/xxxx/cpanel3-skel/ to /home/xxxx/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 102400 102400 ):
Filesystem blocks soft hard inodes
soft hard
/dev/hda7 0 102400 102400 0 0 0
/dev/hda8 8 102400 102400 2 0 0
/dev/hda2 8 102400 102400 2 0 0
/dev/hda3 0 102400 102400 1 0 0
Name Virtual Host already exists
mod_userdir protection enabled
php open_basedir protection enabled
Added Entries to httpd.conf (noip)
Added Named Entry
Added Named File
open2: exec of /usr/local/cpanel/whostmgr/bin/dnsadmin failed at
/scripts/wwwacct line 1636
open2: exec of /usr/local/cpanel/whostmgr/bin/dnsadmin failed at
/scripts/wwwacct line 1636
open2: exec of /usr/local/cpanel/whostmgr/bin/dnsadmin failed at
/scripts/wwwacct line 1636
Using Frontpage 5.x!

Starting install, port: 80.

Creating web http://www.xxxx.nl.
Chowning Content in service /.
Install completed.

I changed the usernames and domains.

The only difference is, that I get errors but no time out.

[rhodesy]

I disabled the clutered servers and it then worked fine.

Configure Cluster >> (current setting) Disable Dns Clustering) >> Change

[carallo_manda]

I have had the same problem and solved it deactivating Master NameServer:

In WHM > Server setup > Edit setup unset Master Nameserver and save changes

Now everything runs ok

saludos from Spain