Custom error page not used

[masnet]

A custom error page, called 404.shtml, placed 1 day ago, in /public_html/, is not being used. What could be the reason? How to remedy this?
Thanks!

[masnet]

Found the solution in an old thread.
Just in case someone with the same problem stumbles on this question:

What the cPanel documentation does not tell is that one has to make an entry in the corresponding
.htaccess file (generally the one in the public_html folder).

The entry in the .htaccess file should look like:
ErrorDocument CODENUMBER ERRORFILE

E.g:
ErrorDocument 404 /custom-404.shtml

--
One can also make specific error codes for subdomains by modifying the .htaccess file in the subdomain's directory and placing the subdomain-specific error page there.

The full info is available on:
http://support.hostgator.com/index.p...barticleid=312

Enjoy

M