Default Mail Accounts "Unrouteable address"?

[Shiekron2]

Just wondering if anyone has started noticed, as we are getting flooded with tickets that all Default Mail accounts in everyones domains are getting bounced with "Unrouteable address" ?

/scripts/exim4 didn't do the trick, and /scrtips/mailperm

Anyone have any further suggestions, or experiencing the same?

Thanks

cPanel.net Support Ticket Number:

[ciphervendor]

Couple of things:

1. Make sure that the domains in question are listed in /etc/localdomains

2. For the catchall (default) address, make sure that if you are setting it up to dump everything to the main email address of your account (username = bob, then main email account = bob) then the catchall should be

*: bob

or

*: bob@server.hostname.com

NOT

*: bob@domain.com

cPanel.net Support Ticket Number:

[jphilipson]

Hello,
I am having the same issue, all main account names are not able to recieve any mail, the get bounced back. Id there a resolution for this yet? I submitted a ticket, and I hope it gets answeredd fast.

cPanel.net Support Ticket Number:

[cpanelnick]

Originally posted by jphilipson
Hello,
I am having the same issue, all main account names are not able to recieve any mail, the get bounced back. Id there a resolution for this yet? I submitted a ticket, and I hope it gets answeredd fast.

cPanel.net Support Ticket Number:

Just update to the latest edge, it will auto fix broken valiases files.

cPanel.net Support Ticket Number:

[jphilipson]

Originally posted by bdraco
Just update to the latest edge, it will auto fix broken valiases files.

cPanel.net Support Ticket Number:

updating to the latest edge is what broke it in the first place..... I am on the latest edge release right now. It was right after I updated to the edge release to fix the mailman issue that this happened.

cPanel.net Support Ticket Number:

[Curious Too]

Originally posted by Shiekron2
Just wondering if anyone has started noticed, as we are getting flooded with tickets that all Default Mail accounts in everyones domains are getting bounced with "Unrouteable address" ?

/scripts/exim4 didn't do the trick, and /scrtips/mailperm

Anyone have any further suggestions, or experiencing the same?

Thanks

cPanel.net Support Ticket Number:

Edge 7.x Build#9 really screwed the default email addresses. I had to manually go through all servers and fix the ones that were broken. Grep your exim_mainlogs for "Unrouteable domain" then manually fix the valiases file. There is another "fix" in the latest edge (WHM 8.0.0 cPanel 8.0.0-E23). I installed it and am watching the maillogs for any problems, so far there hasn't been any.

cPanel.net Support Ticket Number:

[Jemshad]

We had the same problem. That was solved by adding the server hostname in the /etc/localdomains. If the server hostname is not there in localdomains, this error comes for domains' default mail accounts only.

cPanel.net Support Ticket Number:

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[Jemshad]

clicking on "Preview Reply" each time, adds the line

"cPanel.net Support Ticket Number:"

why like this ?

Jemshi

cPanel.net Support Ticket Number:

[imagic]

We're having this problem not just on default email addresses but also on additional pops that have been set up.

Does anyone have a fix for this?

cPanel.net Support Ticket Number:

[jphilipson]

I have tried every one of these suggestions already None of the steps I have taken to fix the problem work. I have a support ticket in, but the person dealing with my ticket apparently does not know what I am talking about. PLEASE, can a support person that is following this thread answer my ticket, I really need help to resolve this.

just for the record, heres a copy of the valiases file for one of the many domains that don't work..

AILER-DAEMON@nxserve.com: postmaster@nxserve.com
postmaster@nxserve.com: root@nxserve.com
root@nxserve.com: justin@nxserve.com
sales@nxserve.com: sales@pxnetwork.com
site_blackhole@nxserve.com: /dev/null
support@nxserve.com: support@pxnetwork.com
*: justinp

The account justinp is the main domain account.. as you can see, all is right, but it just does not work.

cPanel.net Support Ticket Number: 23204

[imagic]

Originally posted by imagic
We're having this problem not just on default email addresses but also on additional pops that have been set up.

Ok, upon further investigation, this is not true. It does seem to just be affecting the default address.

Either clients have set up a separate emailbox and then designated that as the default or emails are going to different email addresses but since they don't have pop boxes setup for these different addys, they should be going into the default box also.

cPanel.net Support Ticket Number: 23205

[Jeff75]

I have also been having this problem for the past month. The server's hostname is in the /etc/localdomains/ file. The catchall/fallover account is set to domain.com: login

Is this correct? Shouldn't it be set to login@domain.com?

When this client sends out a newsletter (usually once a week), they usually have around 50-100 returned emails. They are sent to nobody@my.servername.com which forwards to my root email address. How can I make it so the emails will be returned to their address instead of mine?

cPanel.net Support Ticket Number:

[tatter]

I'm having this problem too... Everything was working fine until I upgraded to one of the 8.0 Edge releases. Tried going back down to the 7.X stable and release versions, but still no go. The server is in /etc/localdomains, everything "looks" right in the default address section in Cpanel....but when the mail bounces back, the error is that "login@servername.com" is an Unrouteable address. This is also happening for anything which gets sent to to root, nobody, or mailman. I've tried every combination I can think of in the System Mail Preferences in WHM....just a login, login@domain.com....even forwarding to an off-server addy...still no luck. I've looked everywhere I can find and tried everything I could think of. Any help would be greatly appreciated!

cPanel.net Support Ticket Number:

[tatter]

OK, of course I figured out what my problem was right after I posted. I don't know if this could be causing problems for anyone else, but it solved my problem. My server has an A entry and DNS record for server.domain.com. When I was digging around in CPanel for my domain, I noticed that there was also a subdomain set up for server.domain.com. I think that was making the mail try to deliver to the actual subdomain rather than delivering to the "user" account on the main server. It does make a kind of sense.... Anyway, I'm happy to report that removing the subdomain from Cpanel (leaving the A record in WHM) solved my problem.

cPanel.net Support Ticket Number:

[kris1351]

This happened because of the newest Edge releases. Back it out to the latest release and then do a /scripts/exim4. This fixes the problem.

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