Disk Space Warning page

[TechGuy]

Every night, WHM pages me to let me know that some of my clients are getting to close to their disk space quota. I want it to email them, but I don't really need to be paged! I checked the Contact options in WHM, but couldn't find an option for disk space alerts. Anyone know how to turn this off?

[benfish]

It's under: server configuration -> tweak settings, and scroll down to notifications

Hope this helps.

[TechGuy]

I'm sure that location makes sense to someone........

THANKS!!!

[cPanelDavidG]

Just think of Tweak Settings as the bin of configuration options we wanted to include but couldn't find a good place for

[TechGuy]

Well, I unchecked all three "Notify the admin, (or the reseller), when an account has reached..." but I'm still getting text messages.

[umerkhokhar]

I have dedicated server and facing 1 problem with a customer.
The customer's assigned space is 200MB and it is using actually 30-40MB but space usage is showing 170MB.

I checked the disk usage details from cpanel. There is also showing 30-40MB usage and before that i was checking this issue and i noticed that it was no updating the space usage.

For example:
It was using 6MB under 1 folder and he deleted all files from that folder but after 2 days it was still showing 6MB, i browse that folder through FTP and checked there was nothing in that folder.

I deleted that folder and created again that folder same then it reduced 6MB from the total space.

Here is a problem i can't delete all folder because it has 45 working email accounts under that account.

Some one can help me solving this issue?


Regards,
Umer

[cPanelDavidG]

I have dedicated server and facing 1 problem with a customer.
The customer's assigned space is 200MB and it is using actually 30-40MB but space usage is showing 170MB.

I checked the disk usage details from cpanel. There is also showing 30-40MB usage and before that i was checking this issue and i noticed that it was no updating the space usage.

For example:
It was using 6MB under 1 folder and he deleted all files from that folder but after 2 days it was still showing 6MB, i browse that folder through FTP and checked there was nothing in that folder.

I deleted that folder and created again that folder same then it reduced 6MB from the total space.

Here is a problem i can't delete all folder because it has 45 working email accounts under that account.

Some one can help me solving this issue?


Regards,
Umer

Are you also factoring in the space occupied by mail stored on the server? I know most often discrepancies are caused by the fact one may forget that everything owned by that user (at a file system level) gets counted towards their quota.

[umerkhokhar]

Yes it looks same, please let me know the solution to fix it.

[carlaron]

It's under: server configuration -> tweak settings, and scroll down to notifications
Hope this helps.

I'm not sure that I understand how the "Notify the admin, (or the reseller), when an account has reached..." options are supposed to work...

I don't think I want to turn them off because I DO want the client's contact email to receive the warning... I don't mind if I get a copy of it at my admin contact EMAIL address.. but I DON'T want to get a PAGER text message about it.

Right now, I have the pager disabled, because it was sending me all sorts of messages about events that are NOT "High Priority", which is what the pager was set up to recieve...

I was getting all the "xxxxxx service automagically restarted..." messages, which do not seem to fall under any of the categories of events that I had marked as High Priority, and I was getting these copies of disk quota warnings... Disabling the Pager in Contact Manager has stopped the "Automagically Restarted" messages, but not the disk space warnings..

Is this controlled somewhere else?

The only things marked "High Priority" are Apache Max Client, Kernal Crash, and Trojan Horse... all the rest are Medium... and as it stands now, the only active contact is the Email, set to receive Medium or higher.

How can I stop the pages I don't want, but turn on the pages I do? Neither tweek settings nor contact manager really seems to address the alerts I'm getting in a way that makes sense.

[cPanelDavidG]

I'm not sure that I understand how the "Notify the admin, (or the reseller), when an account has reached..." options are supposed to work...

I don't think I want to turn them off because I DO want the client's contact email to receive the warning... I don't mind if I get a copy of it at my admin contact EMAIL address.. but I DON'T want to get a PAGER text message about it.

Right now, I have the pager disabled, because it was sending me all sorts of messages about events that are NOT "High Priority", which is what the pager was set up to recieve...

I was getting all the "xxxxxx service automagically restarted..." messages, which do not seem to fall under any of the categories of events that I had marked as High Priority, and I was getting these copies of disk quota warnings... Disabling the Pager in Contact Manager has stopped the "Automagically Restarted" messages, but not the disk space warnings..

Is this controlled somewhere else?

The only things marked "High Priority" are Apache Max Client, Kernal Crash, and Trojan Horse... all the rest are Medium... and as it stands now, the only active contact is the Email, set to receive Medium or higher.

How can I stop the pages I don't want, but turn on the pages I do? Neither tweek settings nor contact manager really seems to address the alerts I'm getting in a way that makes sense.

The quick and easy way to figure out what alerts will go where is in Contact Manager, see which icons have color vs. are a light shade of gray. If the pager is black, you will receive notifications for that event via pager. If it is a light gray (disabled-looking) then you will NOT receive pager notifications based off your preferences.

Each of the options has a priority level of High, Medium, Low or Disabled. How messages are delivered is controlled by the settings at the top of the screen. If you have something set for Low, it will receive information for alerts that are of Low. Medium or High priority. If it is set for High, only high priority alerts will be received by those means. If you set it to Medium, items of Medium and High priority will be sent. If set to disabled, that contact mechanism will never be used.

Are you sure you are on the latest build of cPanel 11? I know in an earlier build there were issues with some options not disabling properly.

If you are on the latest build, I'd recommend submitting a support ticket with your cPanel Licensing provider regarding this issue.

[carlaron]

The quick and easy way to figure out what alerts will go where is in Contact Manager, see which icons have color vs. are a light shade of gray. If the pager is black, you will receive notifications for that event via pager. If it is a light gray (disabled-looking) then you will NOT receive pager notifications based off your preferences.

Each of the options has a priority level of High, Medium, Low or Disabled. How messages are delivered is controlled by the settings at the top of the screen. If you have something set for Low, it will receive information for alerts that are of Low. Medium or High priority. If it is set for High, only high priority alerts will be received by those means. If you set it to Medium, items of Medium and High priority will be sent. If set to disabled, that contact mechanism will never be used.

Are you sure you are on the latest build of cPanel 11? I know in an earlier build there were issues with some options not disabling properly.

If you are on the latest build, I'd recommend submitting a support ticket with your cPanel Licensing provider regarding this issue.

As my post indicates, I have thoroughly gone over the settings in Contact Manager. The system isn't doing what is set up there.. The Pager is completely disabled there, and yet I still get pager notifications about client's disk space.

Perhaps it is a bug that has not been fixed in the STABLE release yet, as you suggest.

Also, is there any reference somewhere that lists ALL if the items that fall under each of the broad categories defined on the Contact Manager page... for example, which if those items would the "xxxxxx service automagically restarted" alerts be controlled by? Are the disk space warnings controlled by Contact Manager at all?

[sneader]

I have the same problem on cPanel 11, at least with Release R18450.

When a user approaches their disk space quota, I want to receive a copy of the e-mail, in addition to the e-mail going to the site owner.

So, I have checked the box in Tweak Settings that says "Notify the admin, (or the reseller), when an account has reached the "critical" Disk Usage state."

This is on a brand new server. So, my first user got to the critical state. But the bad thing is that it sent the alert to my PAGER. I do not want to be woken up by these alerts for disk
space for an individual user.

Under Basic cPanel/WHM Setup, it asks for:

Server Contact E-Mail Address:
Server Contact Pager Address:

The disk space notification was sent to BOTH of these addresses.

Like others in this thread, I have gone over the various options, and I do not see how to stop this from happening.

- Scott

(P.S. I just upgraded to R18546 -- maybe it's fixed?)

[cPanelDavidG]

If anyone is still experiencing this issue, you may wish to file an official bug report on http://bugzilla.cpanel.net

[nitro777]

Yes it looks same, please let me know the solution to fix it.

Hello ,

just run
/scripts/fixquotas

it will take about 15 ~ minutes to complete

Thank you