What is the full version number with build ID of the cPanel/WHM server(s) and DNSONLY server(s); more specifically, how many servers are in your cluster and what version+build of cPanel is on each?
Originally Posted by Alcedema
The full version number with build ID may be obtained using either of the following two commands via root SSH access:
I apologize for the number of questions that follow, but it helps to gather as much detail as possible to better diagnose what may be happening to cause the problem. If you prefer, our support team can investigate more thoroughly once a ticket is submitted.
# /usr/local/cpanel/cpanel -V
# cat /usr/local/cpanel/version && echo
It will also help to know the following:
1.) Does the issue affect more than one DNSONLY server in your cluster?
2.) Does the issue affect other cPanel/WHM servers that receive the DNS zone from the source server that created it?
3.) Does the "external" view exist on the affected DNSONLY server(s), and if yes, are there any zones within the external view?
4.) Are any errors or warnings displayed when manually restarting BIND/named via root SSH access on the DNSONLY server(s)? This can be done using the following command:
5.) Are any errors or warnings displayed when running the following command via root SSH access on the DNSONLY server(s)?
# /etc/init.d/named restart
# named-checkconf /etc/named.conf