DNS and hosting on two different locations

[johnburk]

Normally we transfer an account to our server and manage the hosting + DNS in Main >> DNS Functions >> Edit DNS Zone.


We now have a client that has their DNS management externally, but want us to do the hosting.

Currently company-1 does the domain and DNS management. The nameserver cannot be changed and company-2 does the hosting.

In the DNS management system of company-1 the following record is created

www A IP of company two

Can I just create a new account in WHM/cPanel and ask company one to change the A record for www to the IP of our server?

[cPanelTristan]

Yes, you can simply ask that the company create the A record for your server's IP after creating the account in WHM > Add a New Account area.

Of note, you'll have to have them do both domain.com and www.domain.com records like the following:

domain.com. 14400 IN A IP#
www.domain.com. 14400 IN A IP#

If you don't have domain.com also set to that IP, only the www.domain.com portion will go to your server. www is technically a subdomain off the true domain name, which is domain.com.

[johnburk]

Thank you.

In the current settings of the current host it only has www A IP and not a domain name.

Also do I need to create the hosting account with the domain name in cpanel?

[cPanelTristan]

Yes, you would need to create the hosting account with the domain name in cPanel.

[johnburk]

Thank you. How long does update take? Once the IP has changed? Is it the same as with a nameserver change?

[cPanelTristan]

The caching period is normally the time set in the record. Typically, it is that 14400 that I noted for how long it can take for the update time. Caching can be longer dependent on a user's system or ISP.

Normally, if they've already changed the IP to yours, you can use a proxy to check if the domain is working if you are already cached.