Is it a DNS problem or wth?

[ronaldoo]

Hello friends,
We have an old web/mail server and we are transferring all the domains to the new web/mail server (with cPanel running on it).
1st we had transfer the e-mails to the cPanel and at 2nd time the websites. So, on a domain that has been created and configured to use web and mail since 1st time on cPanel all works fine but on the domains that has been configured to use at 1st time only mailservices on cPanel and aim the website on the old server it don't works fine!
Listen my problem:
If I try to access the site like "www.website.com" it works! But if I try to access the website using like "website.com" without "www" I can see a folder like the following picture:



All services, e-mail and web are running on cPanel now, but the problem persists!
Can anyone try to help me?
Thanks, see you!

[ronaldoo]

Ooooowwww, I'm getting crazy with it!

[Infopro]

Ooooowwww, I'm getting crazy with it!

Not sure anyone can understand the problem, too many details that sound unrelated from what I can make out.

Let's just use this part of your post:

If I try to access the site like "www.website.com" it works! But if I try to access the website using like "website.com" without "www" I can see a folder like the following picture:

On the website.com that you see the folders, are they from that same account that works at www.website.com or no? Does this account have an index.html or index.php in it's public_html directory?

You might try renaming the .htaccess file in the root of that account to .htaccess.bak for a moment and try the 2 URLs again just to rule out something wrong there. Be sure to rename it back to normal after testing the domain.

If I'm completely off base here you might try explaining it a bit more clearly so someone much smarter than I can help you out.

[ronaldoo]

Not sure anyone can understand the problem, too many details that sound unrelated from what I can make out.

Let's just use this part of your post:



On the website.com that you see the folders, are they from that same account that works at www.website.com or no? Does this account have an index.html or index.php in it's public_html directory?

You might try renaming the .htaccess file in the root of that account to .htaccess.bak for a moment and try the 2 URLs again just to rule out something wrong there. Be sure to rename it back to normal after testing the domain.

If I'm completely off base here you might try explaining it a bit more clearly so someone much smarter than I can help you out.

Infopro! Man, sorry!!!
You are right, the problem is it! The files doesn't are in the public_html folder...
I'll try to change my servers configuration, thank you so much! Best regards!