does cpanle trial copy has function limit

[charliesxia]

I copy a big account from a server with trial license

the orgianl file has 28 folders 283files in the www directory ,after i have finnished the copy.Cpanle shows copy account successfully
I found only 20 folders and 199 files in the new server www directory
1.1G files was lost

I tried several times ,everytime I got the same result.
does cpanle trial copy has some limit?

Thank you

[Voltar]

The 15day trial is a full working copy of cPanel the last time that I checked. You could try submitting a ticket, however I don't recall if trail licenses come with support. If you are migrating from another control panel, I know there used to be migration assistance available, but once again I'm unsure if it applies to trail licenses.

As for the lost files and folders, are assuming that you're transferring from another control panel, are you losing files specific to the old software? Or are you losing actual website data?

[cPanelEricE]

Howdy,

It's a full version of the product it just has a time limit on it. I myself have used it to move from one of machine to another. Then move the license to the new machine. It all worked like a dream.

Thanks!

[cPanelDavidG]

Originally Posted by charliesxia

I copy a big account from a server with trial license

the orgianl file has 28 folders 283files in the www directory ,after i have finnished the copy.Cpanle shows copy account successfully
I found only 20 folders and 199 files in the new server www directory
1.1G files was lost

I tried several times ,everytime I got the same result.
does cpanle trial copy has some limit?

Thank you

The files that didn't copy over, make sure the cPanel user has proper ownership and permissions to read those files. If you aren't running SuPHP/SuExec and PHP creates files as user nobody, the cPanel user will have insufficient access to the files.

If everything looks good with that, feel welcome to let our technical analysts diagnose the issue to assist you with your transfer: http://tickets.cPanel.net/submit

[Spiral]

Cpanel trial / demo licenses are not limited in features or other limits ...
The only limitation on those is just that they will be expiring soon!

Regarding your missing files transferring, it is likely one of the following:

1. Some of the files may have been owned incorrectly by the user
named "nobody" instead of the account owner login name. This is
most common when using image gallaries or CMS systems on the
web hosting account when the server is setup as Apache DSO based
PHP scripting engine instead of using SuPHP or PhpSuExec.

** The solution is to update the ownership of the web hosting files:

chown -R username:username /home/username/public_html/*

2. Old log files (particularily large files) sometimes don't get transferred
when transferring or backing up web hosting accounts. Take a look
at the log files under /usr/local/apache/domlogs to see if this is the
files missing from your transferred account.

[charliesxia]

thank you all,the missing file is own by nobody.I used chown command to change the file owner.
and the all missting files appear afer the account copy finnished 2 hours later
it means that when the page show copy account sucessfully,the and copy file program is continuing copy the uncopied files