Domain redirecting to /cgi-sys/defaultwebpage.cgi

[cPanelDon]

The discussion about a redirect after account termination has been split into a new thread.

For reference, the new thread is as follows: Domain redirect to default web page after account termination? - cPanel Forums

[mikelegg]

I just experienced this problem when trying to park a domain on a server that had never exhibited this behaviour before.

I fixed it by editing httpd.conf - the parked domain had simply not been added.

Interestingly, the domain I was trying to park, was the .com version of a .com.au domain that had already been parked.

So I wonder if the problem is that when the system saw the string "domain.com" which was contained in the already parked domain "domain.com.au" it thought that it had already been added so didn't add it again?

[cPanelDon]

I just experienced this problem when trying to park a domain on a server that had never exhibited this behaviour before.

I fixed it by editing httpd.conf - the parked domain had simply not been added.

Interestingly, the domain I was trying to park, was the .com version of a .com.au domain that had already been parked.

So I wonder if the problem is that when the system saw the string "domain.com" which was contained in the already parked domain "domain.com.au" it thought that it had already been added so didn't add it again?

If you are able to reproduce the described symptoms please submit a bug report via our ticket system and provide all available details so that we can ensure the information is escalated and brought to the attention of development.

[mikelegg]

If you are able to reproduce the described symptoms please submit a bug report via our ticket system and provide all available details so that we can ensure the information is escalated and brought to the attention of development.

I was able to re-produce it with another new parked domain. But then when I unparked and re-parked another similar domain as a test - it worked fine.

So it's not a consistent problem.

Do you recommend submitting a bug report anyway?

[cPanelDon]

I was able to re-produce it with another new parked domain. But then when I unparked and re-parked another similar domain as a test - it worked fine.

So it's not a consistent problem.

Do you recommend submitting a bug report anyway?

What is your cPanel version number?

If you are able to allow an affected domain to remain "as-is," where it is showing the default web page, please consider submitting a support request or bug report where we may then access the system to inspect the configuration. If you submit a ticket please let me know your ticket number when available (via PM is OK).

[mikelegg]

What is your cPanel version number?

If you are able to allow an affected domain to remain "as-is," where it is showing the default web page, please consider submitting a support request or bug report where we may then access the system to inspect the configuration. If you submit a ticket please let me know your ticket number when available (via PM is OK).

I don't have one that I can leave "as-is" at the moment, but if I can in the future, I'll submit a ticket.

[SoftDux]

Ok, to be fair guys, ill give you a hint. Clear the .htaccess file. Dont delete it just empty it and then re upload it. make it so nothing is in there. Then clear your internet cashe (temporary internet files in some browsers), history and cookies and then go back to the website and it will work. K THANKS BYE.
p.s any more help ill gladly give from my msn ( ) thankyou

Are you purposefully spamming or just plain arrogant?

[PeterAdam]

This advise is definitely correct as I resolved my problem:

******
Originally Posted by Mike Miller
Ok, to be fair guys, ill give you a hint. Clear the .htaccess file. Dont delete it just empty it and then re upload it. make it so nothing is in there. Then clear your internet cashe (temporary internet files in some browsers), history and cookies and then go back to the website and it will work. K THANKS BYE.
p.s any more help ill gladly give from my msn ( ) thankyou
******

1) The problem arise due to a change of web host or something to the effect.
2) The issue is something that was left behind in your PC browsing data and this has to be removed.
3) Only your PC is affected others who access your sites ... they are ok .... whew!
4) If you switch to another browser even on your PC, you may not have the problem.
5) Access your site from another PC and you should not see this problem (so confirm it is something sitting in your PC)
6) You may not need to remove .htaccess or empty it (if you remove a new empty one will be generated anyway)

What you WILL need to do is to ensure that the offending browser data is removed. Now I did not experiment with which browser data (probably the cache) I just got rid of everything, cache, cookies etc ... and voila (wahlah) ... problem solved.

Now you may have tried to remove these 'temporary' files from your control panel Internet Options ... what you need to do is to remove the browser data associated with the browser that is giving you the problem (in my case Chrome)

Thanks guys for all the help

Regards,
PeterAdam

[cPanelTristan]

If you are cached, you can check in a proxy such as proxify.net or kproxy.com to see if the site works. I've seen where clearing the cache or flushing the DNS on a machine does not allow the site to work due to the ISP or resolver caching the records.

Now, if the site works in a proxy, then the site is functioning. At that point, you can certainly try clearing your cache and flush your DNS if you would like, but you'll know the site is working at that point. Using a proxy is a quick and simple way to find out if you are cached.

[egc-carlos]

I'm having the same issue, I created a subdomain early yesterday and still redirecting to the default cgi page. I created another one within another domain and the same issue.

I have checked all the dns settings within the server and registrar with no resolution.

[cPanelTristan]

What is the subdomain name for one of the example subdomains that is not working?

[egc-carlos]

What is the subdomain name for one of the example subdomains that is not working?

blog.naughtynniceonline.com

I also just ran the upcp scrip and also restarted apache and bind with the same results.

[cPanelTristan]

Can you open up a ticket for this issue since you have root SSH machine access? To submit a ticket, you could use WHM > Support Center > Contact cPanel or the link in my signature.

At this point, we would need to review your Apache configuration to see what is happening. Since the subdomain does return the same IP as the main site on digs (IP is 72.9.145.120), it has to be a configuration setting in Apache that is the issue.

Do you happen to be running a NAT-based setup of some sort where you have 192.x.x.x IPs for the machine and are translating them to frontend IPs on the network?

[egc-carlos]

Do you happen to be running a NAT-based setup of some sort where you have 192.x.x.x IPs for the machine and are translating them to frontend IPs on the network?

I do not have anything like that.

I submittd the ticket.

[wineo]

I see this is an old thread now, but it still comes up high in the search results when look for a solution for this issue. I thought that I would still chuck in my 2c worth...

This redirect to the default cgi page was happening for us when we moved a domain name in WHM to a new IP. The virtualhost settings were fine, but we still had the redirect. In our case, it was our ISP and modem caching the old IP of the domain and propagation hadn't updated our list yet. So for a quick fix I just added the new IP and domain to my pc's host file until propagation was complete.