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  1. #1
    Registered User
    Join Date
    Sep 2006
    Posts
    2

    Default Domain transfer Plesk > Cpanel: error received

    I'm transferring a domain from a Plesk server to a Cpanel server via WHM.
    I made sure both servers are available to transfer via root and port 22.

    In the process of trying to complete the transfer I receive this error:

    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded sbph/cp/sbph)?

    Suggestions?

    Jazzed

  2. #2
    Member
    Join Date
    Jul 2003
    Posts
    275

    Default

    Look something like this?
    Verifying tarball checksum.....Checksum Matches (Actual username is migratedaccount)!
    Archive Recombine in progress (part [/home/cpmove-migratedaccount.tar.gz] 1)..... Done
    Tarball copy ok!
    cpmove- prefix is missing, but non prefixed directory exists.. cpmove- prefix discarded Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded migratedaccount/cp/migratedaccount)?
    I have a ticket open with cPanel, but haven't heard anything in a few days... of course, email for my ISP has been messed up, so I should probably go check in and see if maybe I just never got notified.
    Keep the thought in mind though, that I don't think they have coded in support for any newer Plesk builds than 6.x

  3. #3
    Registered User
    Join Date
    Sep 2006
    Posts
    2

    Default

    Yes, that's exactly the error. And the Plesk server where those domains live is v7.5.4. Sounds like it'll have to be a manual move.

    Thanks.

  4. #4
    Member
    Join Date
    Jul 2003
    Posts
    275

    Default

    I'm updating my ticket right now. Hopefully they'll have an idea soon, as this problem was not present a few weeks ago. It only came about with the most recent CURRENT release.

  5. #5
    Member
    Join Date
    Jul 2003
    Posts
    275

    Default

    I've updated my ticket, and approved a request to use my Plesk server for development of a decent set of Plesk -> cPanel migration tools. Hopefully we'll see something good soon.
    The sooner I can get off of the Plesk cra... erm, software, the happier I'll be.
    Apparently their delay was the lack of access to a Plesk 8.x control panel to work with.

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