E-mail piping for osTicket

[SNewman]

Hey! I'm a n00b here :P. I just bought a dedicated server w/ CPanel & WHM, and I'm trying to configure e-mail piping for osTicket. I read the readme, and did everything it asked me to, including moving the automail.pl file to the cgi-bin folder, chmodding it 755, setting up an email alias that forwards to |/server/path/to/file, aaaaand yeah it keeps coming back with a msg from the mail server saying "local delivery failed". Any ideas anyone?

[SNewman]

No one can help me?

[zella]

I already installed osticket more than once and works fine.

You need to pipe to : |/path/to/cgi-bin/automail.pl

Just replace /path/to/ with your information and maintain the name of automail.pl

Let me know if i can help you.

Marc

[SNewman]

I did just that, and it's not working. Maybe I'm uploading the .pl file in the wrong mode? Oh I should note, this isnt a standalone osTicket installation, its the one packaged with HCL v2

[tuxdesk]

Hey! I'm a n00b here :P. I just bought a dedicated server w/ CPanel & WHM, and I'm trying to configure e-mail piping for osTicket. I read the readme, and did everything it asked me to, including moving the automail.pl file to the cgi-bin folder, chmodding it 755, setting up an email alias that forwards to |/server/path/to/file, aaaaand yeah it keeps coming back with a msg from the mail server saying "local delivery failed". Any ideas anyone?

There is no need to move the script to cgi-bin. Tell the currect path in /etc/valiases/domain.com as show below.
eg:
#vi /etc/valiases/domain.com
support@domain.com: "|/home/<username>/public_html/<osticket directoy>/automail.pl

[SNewman]

Ooooooh just one ". I was using two. Do I need to make a pop3 account for the one I am forwarding for or just an alias?