E-mail problems...

[ThunderHostingDotCom]

We have a few clients that say they get errors when they send e-mails but when they try sending the EXACT SAME e-mail 10 minutes later it goes through with no problem. This only happens occasionally & on different e-mail accounts, different computers & even different ISPs! Most of the time all e-mail works fine. Any thoughts?

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[PbG]

Is your mail que overloaded when they get the error? What is the error?

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[ThunderHostingDotCom]

Our mail que has no more than 20 e-mails in it. The error they get is "550 SMTP authentication turned on in your email client".

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[adrianc]

Originally posted by ThunderHostingDotCom
We have a few clients that say they get errors when they send e-mails but when they try sending the EXACT SAME e-mail 10 minutes later it goes through with no problem. This only happens occasionally & on different e-mail accounts, different computers & even different ISPs! Most of the time all e-mail works fine. Any thoughts?

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Yes, I am having the same problem. I get the same error then a few mins later it works.

Any ideas?

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[ThunderHostingDotCom]

No idea, but I hope cPanel fixes it ASAP!

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[ciphervendor]

Have you asked your client(s) to disable the SMTP authentication option in their email client(s)?

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[ThunderHostingDotCom]

Originally posted by ciphervendor
Have you asked your client(s) to disable the SMTP authentication option in their email client(s)?

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Yes & the problem is the same if it is checked or not, speratic.

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[ciphervendor]

Try updating exim

/scripts/exim4

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[ThunderHostingDotCom]

Originally posted by ciphervendor
Try updating exim

/scripts/exim4

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Thanks for the tip. If I do that will it overwrite the changes I have made to the /etc/antivirus.exim

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[ciphervendor]

Possibly. Just make a copy of the antivirus file before you execute /scripts/exim4. Once that's complete, replace the antivirus file.

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[ThunderHostingDotCom]

Originally posted by ciphervendor
Possibly. Just make a copy of the antivirus file before you execute /scripts/exim4. Once that's complete, replace the antivirus file.

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Ok, dumb question? How do I make a copy & then put it back? Can you give me a step by step please?

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[ciphervendor]

cp /etc/antivirus.exim /etc/antivirus.exim-backup
/scripts/exim4
cp -f /etc/antivirus.exim-backup /etc/antivirus.exim

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[Website Rob]

Originally posted by ThunderHostingDotCom
Our mail que has no more than 20 e-mails in it. The error they get is "550 SMTP authentication turned on in your email client".

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I have found only problems when using that setting. I advise all Clients they do not need to use it and should have it un-checked in their eMail program.

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