Email Account Deletion Problem

[shaneg]

Hi,

I am using cPanel 11.24.4-R33609 - WHM 11.24.2 version. I have setup one domain [abc.com] and created few email accounts into that domain. Now, I have modify an account and changed the domain name. [xyz.com].

I have hosted first domain [abc.com] somewhere else and changed name servers accordingly.

Now, the problem occurs in the old cPanel [now which is for the xyz.com] because in that cPanel all the email account with @abc.com are still in the list. When I went to delete that email account I am receiving this error message:

The e-mail account my@abc.com was successfully deleted. Sorry, you do not have access to the domain abc.com

But email account is still in the list. Please help me to sort out this issue.

Thanks,

Shane G.

[cpanelnick]

Hi,

I am using cPanel 11.24.4-R33609 - WHM 11.24.2 version. I have setup one domain [abc.com] and created few email accounts into that domain. Now, I have modify an account and changed the domain name. [xyz.com].

I have hosted first domain [abc.com] somewhere else and changed name servers accordingly.

Now, the problem occurs in the old cPanel [now which is for the xyz.com] because in that cPanel all the email account with @abc.com are still in the list. When I went to delete that email account I am receiving this error message:

The e-mail account my@abc.com was successfully deleted. Sorry, you do not have access to the domain abc.com

But email account is still in the list. Please help me to sort out this issue.

Thanks,

Shane G.

Please make sure the domain is listed in the users' /var/cpanel/users/[USERNAME] file.

[shaneg]

Hi,

Domain is listed there but result is same.

Thanks,

Shane G.

[Kailash1]

Try to add the old domain as a park domain / Addon domain and then try to remove email accounts. If you could successfully add old domain as a parked or addon, probably you should not receive permission error while removing them.

Kailash