Email Issue :(

[cjrisk]

I'm very new to WHM and cPanel but i have had a bit of help setting it up.

I currently have changed my DNS and mx records to point to my new VPS (which has WHM and cPanel on it)

When i configure outlook with a domain that i have on there, i can receive email not a problem! but when i send it doesn't seem to reach the other person?? It looks as if its left outlook but nothing, it doesn't even hit the queue on WHM. It did originally but now its stopped.

Any ideas??

[cPanelTristan]

Please check the exim_mainlog file:

exigrep email@domain.com /var/log/exim_mainlog

Please use either the email address you are sending from or the email address you are sending to for the email@domain.com portion.

[cjrisk]

Sorry, i dont want to be dense but where do i type that code??

[cPanelTristan]

You type it in root SSH command line.

[cjrisk]

How can this be done? Sorry I'm a right newbie!

[cPanelTristan]

If you control the VPS and do not know how to get to root in SSH in a command line client (such as putty), you'd likely want to contact your provider to have them help get you the details. The purpose of this forum would be for cPanel issues rather than learning system administration.

Once you've spoken with your provider, you could obtain a client such as putty http://the.earth.li/~sgtatham/putty/.../x86/putty.exe for Windows platforms, or using Finder > Terminal in Mac OS X to access the machine.

We wouldn't know your login details, so the best idea is definitely to contact your provider to get any information.

[cjrisk]

ok i have managed to do that! what am i looking for in the results

[cPanelTristan]

We would need to see the results of the command to see what is failing. Please only post the ones for the specific email sender and receiver that failed for today.

[cjrisk]

2012-01-11 19:13:02 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] sender verify defer for <craig@doman.com>: remote host address is the local host

2012-01-11 19:13:02 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] F=<craig@domain.com> temporarily rejected RCPT <craig@domain.com>: Could not complete sender verify

[cPanelTristan]

Is the domain you are using listed in /etc/localdomains for the one that is supposed to be on the cPanel machine?

grep domain.com /etc/localdomains

I'm uncertain given the lack of actual email addresses listed as well as possible partial return of "exigrep craig@domain.com /var/log/exim_mainlog information" if the failing address is the sender or the receiver.

[cjrisk]

no that domain was just an example. Here is the exact log

2012-01-11 20:01:42 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] sender verify defer for <craig@zeroriskdesigns.com>: remote host address is the local host

2012-01-11 20:01:42 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] F=<craig@zeroriskdesigns.com> temporarily rejected RCPT <craig@zeroriskgroup.co.uk>: Could not complete sender verify

[cPanelTristan]

Is this domain the sending domain email or the receiving domain email? It's almost like you are using grep rather than exigrep for the command, which means I'm only seeing one of the email addresses listed. Normally, exigrep will give the full routing for the message so we can see both the sending and the receiving email addresses.

[cjrisk]

that is the recieving domain. im sending it from an account luke@zeroriskdesigns.co.uk.

I have just done that bit of code that was put earlier and here are the results, they look the same!

2012-01-11 20:54:52 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] sender verify defer for <craig@zeroriskdesigns.com>: remote host address is the local host

2012-01-11 20:54:52 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] F=<craig@zeroriskdesigns.com> temporarily rejected RCPT <craig@zeroriskgroup.co.uk>: Could not complete sender verify

2012-01-11 20:55:58 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] sender verify defer for <craig@zeroriskdesigns.com>: remote host address is the local host

2012-01-11 20:55:58 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] F=<craig@zeroriskdesigns.com> temporarily rejected RCPT <craig@zeroriskgroup.co.uk>: Could not complete sender verify

2012-01-11 20:57:04 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] sender verify defer for <craig@zeroriskdesigns.com>: remote host address is the local host

2012-01-11 20:57:04 H=lb0.extendcp.co.uk (exchange.outitgoes.com) [79.170.40.196] F=<craig@zeroriskdesigns.com> temporarily rejected RCPT <craig@zeroriskgroup.co.uk>: Could not complete sender verify

[cPanelTristan]

Could you go ahead and open up a ticket for us to run some tests on your machine? Normally, these would indicate something amiss for the DNS of the domain, the routing of the email, or the entry in /etc/localdomains or /etc/remotedomains files.

A ticket could be submitted in WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon opening one.

[cjrisk]

All done. My ticket ID is 2112765.