Email not getting delivered

[wadearnold]

I have a user that can not send email from their office. exim_mainlog has the following logs when he sends an email.

2006-03-22 15:15:44 no host name found for IP address 65.103.63.116
2006-03-22 15:15:45 1FMAgZ-0006h7-F0 <= smith@midlandcom.com H=(jason) [65.103.63.116] P=esmtp S=16226

The ip of his service provider does not have a ptr record. however he is popping emails so he should be allowed to relay correct?

Thanks for any insight;
Wade

[maximus_marcus]

Hello ,

Check to make sure that a hostname is specified on the server that happens to be resolving to an Ip. Inorder for further help , let us know the entire log for the message ID


Regards,
Marcus
The New Phase Of Support

[wadearnold]

So I am checking to make sure that

1.) The server the is recieving the email has a hostname
2.) There is a dns A entry for the servers ip that is the same as the hostname.
3.) The hostname has an IP and a PTR record for that IP

These steps are all satisfied.

What log and what content from that log would you like to see?

Thanks;
Wade Arnold

[maximus_marcus]

Hello Wade,

Please setup a reverse DNS for the ip 65.103.63.116 as that is the issue. Let me know if you need more of assistance.

Regards,
Marcus
The New Phase Of Support

[wadearnold]

That IP is the IP of the ISP of my customer. Do they need to have a prt record from their isp?

[maximus_marcus]

Hello ,

Some mail servers do require Reverse DNS for the mails to get through. Did you try sending mails using another ISP or connection ?