Emails not appearing in horde/webmail

[Bulk]

A user of mine is having a serious problem with webmail. He can receive mail just fine using outlook, but for some reason they do not appear in Horde (or neomail). He has the keep mail on server setting checked in outlook, and the emails seem to be stored in /home/user/mail/account /inbox but no matter what I try they don't appear in horde. This is a very localised problem, affecting only certain email accounts in his cpanel account. It doesn't affect anyone else on the server.

He has plenty of disk space, and I've tried the obvious like restarting services and rebuilding inboxes.

Anyone have any clue at all as to what might be causing this? I'll take wild speculation at this point.

Thanks in advance!

[bashprompt18]

I am having the same problem, did you ever get a fix for this?

-John

[Bulk]

Nope!

(also, bump)

[poppyq]

same problem here, the files contain emails, but they don't show up in horde or neomail, in horde 8 emails show up and if I delete one and refresh inbox it reappears.

[bashprompt18]

I hope there is going to be a fix for this.. I can see the customer complaings coming. If I delete the account and create it again it's fixed but it just starts doing it again.. I am leaving the mail on the server when using outlook Express are you doing the same? Trying
to find something that might help with an answer.

-John

[fizz]

Im having this problem also with one of the emails for a customer of mine. It also happens to one of my personal accounts. I was using Edge_124, but went down to release_64 and still have same problem.

[InternetPEI]

having the same problem here, but happens with all the webmail programs. horde, neo an squirrel

cpanel? how about a fix asap?

[dory36]

Not sure if this is relevant, but I have noticed that messages started appearing in /home/user/mail/domainname.com/account /inbox instead of /home/user/mail/account /inbox (which also exists).

Deleting the account deletes both, and adding a new account seems to create both.

If your user is logging in with the cpanel username instead of the xx@domain username, and can see all the accounts, have him look for a second copy of the account.

I'd love to know why this happens, and if there is a way to clean it up.

Bill

[nickn]

This is from a cPanel tech regarding the multiple inboxes:

/home/username/mail/user/inbox is no longer used. They were hardlinks to /home/username/mail/domain/user/inbox before, but this was too limiting. An example:

Say there was a user foo who owned a domain bar.com. He created a subdomain foo on bar.com so he now has foo.bar.com. He wanted an e-mail address for both being blah@bar.com and blah@foo.bar.com. Previously he couldn't do this since the mailbox in /home/username/mail/user/inbox was used. So only a single one of these addresses could be used, since only one copy of that file can exist. Otherwise they'd both have same inbox. With the current system it is /home/username/mail/domain/user/inbox so each domain or subdomain can have the same users. I hope that makes it clearer.

It should be safe to delete or empty those inboxes, but I would strongly suggest that you run a back up first so you can restore if there are any problems. Thank you very much and please have a wonderful day!

I hope that Nick will find time to go through and "clean it up" so that theres only one mailbox, because although the second mailbox doesn't matter a whole lot, it still tends to get mail somehow? Which means the user's not getting the mail.

[hostmoon]

Great.. i 'upgraded' trying to fix my imap problem and now i'm having this problem too..

[fgh]

So does anyone know why these inboxes (/mail/user/inbox) are slowly filled up with only a few emails once in a while ? Even if no subdomains are set up..
Just checked with a couple of clients, and one found several emails there that he claims he never recieved in the other inbox.


regards

Frode

[ElrondBCN]

I'm having this same exact problem, particularly after moving accounts to a new server or if restoring from backup. Any fix for this yet?

[cPanelBilly]

Does anyone have a ticket ID for one of these boxes?

[ElrondBCN]

Ticket ID#71243

[cpanelnick]

You might want to try

/scripts/resethorde