Error Creating Account (copying-skel)

[pejuang]

Hi everyone

i was setting up account ,but couldn't success.After i clicked "create". Here what it said:

+===================================+
| New Account Info                  |
+===================================+
| Domain: customersite.com
| Ip: xx.xx.xx.xxx (n)
| HasCgi: y
| UserName: custome
| PassWord: 123456
| CpanelMod: x
| HomeRoot: /home
| Quota: 0 Meg
| NameServer1: NS1.mysite.COM
| NameServer2: NS2.mysite.COM
| NameServer3: 
| NameServer4: 
| Contact Email: 
+===================================+
User custome added
Changing password for custome
Password for viethost has been changed
Keeping Shell Access (y)
Copying skel files from /root/cpanel3-skel/ to /home/customer/

and its stoped.

and now: mysql down.

message appear:

Cant connect to local mysql server through socket
 /var/lib/mysql/mysql.sock (111) at /scripts/restartsrv_mysql 
line 74 mysql has failed

Can anyone tell me why it doesn't work?

[AlexAT]

I'm experienced this too now on 2 boxes.
Only changes have been made on those boxes are easyapache rebuild.

Now on account creation process there is the following process which take all the time:

17648 root 25 0 40004 39M 1200 R 98.9 1.9 4:15 2 editquota

Anybody knows how to fix this?

[Ley]

I have it too on 6 boxes, seems that the daily cpanel upgrade trashed everything

[gundamz]

Same here. Account creation stuck at "copying skel".

[AlexAT]

I'm not sure it is daily cpanel update because I use latest RELEASE and last RELEASE update was near week ago.
I can be wrong however.

[AlexAT]

There is one process where the account creation freezes.
It's a "/scripts/editquota":

0 R root 30663 30391 95 85 0 - 1062 - 11:40 pts/1 00:00:08 /usr/bin/perl /scripts/editquota a234sss6 10M

After I terminated it the account creation continue.

I tried upcp --force - it didn't help.
Now will try fixquotas - hope this help.

[Ley]

I use stable...and trashed for me too..i am going to open a ticket.

[Ley]

Now my servers went down completly..

[AlexAT]

Lev, I have such problem on 2 boxes but they are operational.
Seems you have some additional problems.

[Ley]

Woops, my bad..i locked myself out

Tought it was down hehe...
I hope someone has a fix for the account creation soon

[AlexAT]

Guys, don't even run /scripts/fixquotas.
It'll stuck on each account trying to call broken editquota script for each account and taking near 100% of CPU.

[Ley]

Puhhhhh thanks for the update...anyone notified cpanel about this?

[AlexAT]

I've opened the ticket near hour ago.
Waiting for fix.

[minotauro]

Hello,

I have this problem too with 3 servers:

Top Process %CPU 82.4 /usr/bin/perl /scripts/editquota nho 25M
Top Process %CPU 82.2 /usr/bin/perl /scripts/editquota nho 25M

You need kill the process to server continue online (if you don´t kill the process, your server will down).

When anybody to know how to fix this problem, please, post here. I already enter in contact with the cPanel support but no receive any reply.

Regards,
Minotauro.

[TSJasonH]

Hi,

A temporary fix we are using is to SSH in as root and run:

# chmod 000 /scripts/editquota

This prevents the editquota script from executing and therefore overloading the server.

Obviously a better fix needs to be released from cPanel.