Error creating counter cpanel11

[4u123]

When a customer tries to create a counter, when previewing it or trying to view the html he gets this...

Code/Counter View
[a fatal error or timeout occurred while processing this directive][a fatal error or timeout occurred while processing this directive]<img src="/cgi-sys/Count.cgi?df=xxxxxx.dat|display=Counter|ft=6|md=5|frgb=100;139;216|dd=A">

[cpanelkenneth]

A more descriptive error message is in /usr/local/cpanel/logs/error_log What does it state? Are you running the latest build (check http://layer1.cpanel.net)?