Error with file manager

[everynameistake]

I have a customer that gets the following error with chrome when launching File Manager. Has anyone else seen this error?

Message: 'filesDataTable' is null or not an object
Line: 1
Char: 14705
Code: 0
URI: https://servername.servername.com:20...r_optimized.js

[Infopro]

No issues here testing with Chrome. Is the user using x3 default theme or something else?

[NineOneNine]

No issues here testing with Chrome. Is the user using x3 default theme or something else?

I'm having a similar problem using XP and IE 8.0.6001.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sat, 20 Aug 2011 02:49:50 UTC

Message: 'filesDataTable' is null or not an object
Line: 1
Char: 14705
Code: 0
URI: https://servername/cPanel_magic_revi...r_optimized.js

Thanks

[Infopro]

There shouldn't be any sort of problem like this with IE8, IMHO.

Is cPanel up to date?
Have you tried clearing your cache?
Any chance you're using a custom style that might interfere here somehow?

[NineOneNine]

Thank you for your reply. My cPanel version reads 11.30.2 (build 1). Under general server info it shows cPanel Pro 1.0 (RC1)

Yes, I tried clearing my cache, installed all XP updates and service packs, even reinstalled ie8. I'm using the x3 theme. It's really strange. It's been about a month since the last time I uploaded any files to my website using cpanel. It works fine on my Win 7 64-bit machine using ie8. Also works on the xp machine using Chrome.

I saw another similar thread in the new user forum and responded to that one also.

I must be something to do with ie8 on my xp computer. I suspect it's some kind of permissions or access issue or maybe some kind of ie issue with java. When I open File Manager it does open to my root directory and I check the option to show hidden files but it does not show any file names, only folders. When I click on any folder it does not show the contents. If I click on any button or even Settings it does nothing and I get the error.

I don't know if they're related however, it seems odd that 3 people are having a similar issue at the same time. Maybe it has something to do with my host? I'm using Hostgator.

Any other ideas?

Thanks

[Infopro]

Yes, one. Contact HostGator and have them take a closer look for you. If they find a problem they'll hopefully contact cPanel for you. Or, you can contact cPanel Support yourself and ask them to take a closer look, but they will need root login to that server.

Posting the same message to multiple threads makes tracking an issue or helping 1 user, more difficult, you really should open your own thread and keep one problem to one thread.

Thanks.