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  1. #1
    Registered User
    Join Date
    May 2010
    Posts
    3

    Default Error installing CPANEL! Help

    hello all,

    I have a problem at the time of install again I get this error cpanel

    rdate: Could not connect to host rdate.cpanel.net: Network is unreachable

    which could be the solution,

    waiting for your comments

    regards

  2. #2
    cPanel Staff cPanelJared's Avatar
    Join Date
    Feb 2010
    Location
    Houston, TX
    Posts
    1,066

    Default Check your resolvers

    Most likely, the server does not have valid resolvers listed in /etc/resolv.conf, and therefore cannot resolve domains it does not host. Try these commands:

    Code:
    # host google.com
    # host cpanel.net
    # host rdate.cpanel.net
    Do these commands return IP addresses, or do they return error messages?

    The /etc/resolv.conf file needs to have working resolvers listed. I recommend asking your service provider or data center what resolvers they recommend. Most service providers offer resolvers for their customers' use. Alternatively, you can use free public resolvers, such as Google's public DNS servers. To use Google's resolvers, edit /etc/resolv.conf and place the following lines at the very top:

    Code:
    nameserver 8.8.8.8
    nameserver 8.8.4.4
    Save the changes to the file, and try the host commands I mentioned earlier in this post. If you now get IP addresses, then you have isolated the problem. I do recommend still contacting your data center to find the resolvers that they recommend you use in /etc/resolv.conf.
    For hands-on assistance, please reference our new support information page: Where should I go for support?
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists(Alt) - Documentation


    -- Jared Ryan, Technical Analyst, cPanel Technical Support

  3. #3
    Member
    Join Date
    Jan 2005
    Location
    Earth
    Posts
    1,050

    Default

    Quote Originally Posted by Luisc View Post
    hello all,

    I have a problem at the time of install again I get this error cpanel

    rdate: Could not connect to host rdate.cpanel.net: Network is unreachable

    which could be the solution,

    waiting for your comments

    regards
    Yes, the error appear due to resolvers in the /etc/resolv.conf file. Either use Google's resolvers stated by "cPanelJared" above OR use OpenDNS resolvers which are as follows

    nameserver 4.2.2.1
    nameserver 4.2.2.2

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