error moving site from old host in WHM

[Hockey Addict]

I am trying to move a new customer from his old host, but receive the error below.. His login info is correct as I can access his cPanel by using domain/cpanel/...

Attempting to login as ****** to ******* via ftp
Login ok
Uploading Wrapper
Uploading Dectector
Uploading Packager
Uploading Downloader
Uploading Killer
chmoding scripts
Unable to get uid of remote account...(trace information follows)...
HTTP/1.1 200 OK
Date: Thu, 29 May 2003 09:17:24 GMT
Server: Apache/1.3.27 (Unix) mod_bwprotect/0.2 mod_log_bytes/1.2 mod_bwlimited/1.0 PHP/4.3.1 FrontPage/5.0.2.2510 mod_ssl/2.8.12 OpenSSL/0.9.6b
Access Not Allowed from this Domain
You are attempting to access a user dir from a domain
that is not owned by the user. Please correct the domain
that you are attempting to use to access this url.
------------------------------------------------------------------------
Apache/1.3.27 Server at localhost.localdomain Port 80
Error while copying account...! Aborting Extraction

cPanel.net Support Ticket Number:

[Host4u2]

Have you got filters or IP blocks setup on the original account via it's cPanel?

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[Hockey Addict]

not sure, I am transfering the account from the customers current host.

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[Host4u2]

Looks like a wrong password, or an IP block (though more likely a wrong password).

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[Hockey Addict]

no, as posted above.. I can access his cPanel using the same user/pass. It lets me access phpmyadmin and all, just it is not working with transfer account.

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[Damian]

I might be way off but if I remember correctly the copy feature uses http://domain.com/~username when it attempts to fetch the temporary backup file.

That message suggests that the existing host doesn't allow you to access the users site via http://domain.com/~username

Try browsing the account on the existing server via:

http://domain.com/~username
http://IP/~username

and the full

http://servername.serverdomain.com/~username

I'd suspect that only one (or maybe none) of these options will allow you to view the site. If one does try using that as the server address in the copy feature instead of what you are using in the example above.

cPanel.net Support Ticket Number:

[Hockey Addict]

just tried it and I get "Access Not Allowed from this Domain
You are attempting to access a user dir from a domain that is not owned by the user. Please correct the domain that you are attempting to use to access this url". by using all of the above.

cPanel.net Support Ticket Number:

[Damian]

That's a pity. If you are not able to view (browse) the web site at all using any of those methods, then there is no way that the WHM copy function will be able to work - IMO.

If they have shell access on their old host I'd be getting them to make a tarball of their account, place it into the web root and then use wget to copy it to your own server once you have created the account. Permissions/Ownership etc. will need to be checked post copy of course.

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[Hockey Addict]

ok using http://www.sites-domain.com/~username/ works but it still errors in whm trying to move it i tried http:// www. and just the domain name, but all three say it is not a valid setting.

cPanel.net Support Ticket Number:

[Damian]

Are you using the account's password?

If so, you should be able to use the following:

Server to copy from (ip or FQDN): sites-domain.com
Username to copy: username
User's password: userpassword

If that fails someone else will have to offer some suggestions as I can't see why that wouldn't work.

Good Luck.

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