Error Under Default Email Account [an error occurred while processing this directive]

[arhs]

Hello,
I’m getting the following error message on one of the hosting accounts.

Under - Email Accounts.

Can't stat /home/xxxx/mail/.saved-messages/new: No such file or directory
	File::Find::_find_opt('HASH(0xb2cd2e4)', '/home/xxxx/mail/.saved-messages/new') called at /usr/local/cpanel/perl/File/Find.pm line 750
	File::Find::finddepth('HASH(0xb2cd2e4)', '/home/xxxx/mail/.saved-messages/new') called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 87
	Cpanel::Email::DiskUsage::mainacctdiskused('/home/xxxx') called at cpanel line 4697
	main::__ANON__('') called at cpanel line 1093
	eval {...} called at cpanel line 1093
	main::real_exectag('<cpanel Email="mainacctdiskused()">') called at cpanel line 4015
	main::dotag_finished_headers('<cpanel Email="mainacctdiskused()">', 0) called at cpanel line 3898
	main::cpanel_parseblock('<cpanel setvar="headerimg=../images/mailmenu.gif">^J<cpanel setva...') called at cpanel line 3842
	main::cpanel_parse('GLOB(0xa342eb0)') called at cpanel line 5331
	main::run_standard_mode() called at cpanel line 387

[ivaserver]

did you ever get this fixed I am having the same under one account

[sneader]

Same error under one account's Default Email Account:

[an error occurred while processing this directive] [an error occurred while processing this directive]0 Bytes

Still looking for the solution.

- Scott

[cPanelTristan]

What is the exact error message you are getting when you click on the "[an error occurred while processing this directive]" text? The error cannot be exactly the same as the prior error was another user's folder missing, and the same user would not exist on another system.

Of note, if a folder is missing, the way to fix the error would be to re-create the missing folder with the correct permissions:

mkdir -p /home/xxxx/mail/.saved-messages/new
chown -R xxxx:mail /home/xxxx/mail/.save-messages

[sneader]

Tristan, you absolutely nailed it! It was a missing folder! Customer had inadvertently removed some things from /mail that they should not have. Problem solved. Many thanks!!

- Scott