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Thread: Error in WHM: Unknown Cpanel::IxHash.....

  1. #1
    Registered User
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    Jun 2012
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    Default Error in WHM: Unknown Cpanel::IxHash.....

    Hello,
    Please, i want your help.

    I have a VPS with WHM in the latest stable ver.
    Everything its ok but today after i login in whm i get error
    "
    [a fatal error or timeout occurred while processing this directive]
    [an error occurred while processing this directive]

    Unknown Cpanel::IxHash::Modify at whostmgr/bin/whostmgr10 line 233
    Carp::carp('Unknown Cpanel::IxHash::Modify') called at /usr/local/cpanel/Cpanel/IxHash.pm line 83
    Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0xa490c88)', 'PFILE') called at whostmgr/bin/whostmgr10 line 233
    main::themecommand() called at whostmgr/bin/whostmgr10 line 204
    "
    Also i must say that i have mail, cpanel, webpages. The problem is in whm as i can see.
    Can anyone have any idea what going on ?
    Thanks a lot

  2. #2
    cPanel Staff cPanelTristan's Avatar
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    Default Re: Error in WHM: Unknown Cpanel::IxHash.....

    Hello,

    I'm not finding any details on this error message in our ticket system nor online. Have you clicked on the portion in brackets [] around it? If not, could you click on it and provide any additional details it has?

    If it shows the same, could you please submit a ticket for us to check further? You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. If you end up opening up a ticket, please post the number here for tracking purposes.

    Thanks!
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Technical Analyst III, Forums Specialist, cPanel Tech Support

    Submit a ticket | Check an existing ticket

  3. #3
    Registered User
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    Default Re: Error in WHM: Unknown Cpanel::IxHash.....

    hello, i just open a ticket with N. 2815014

  4. #4
    cPanel Staff cPanelMichael's Avatar
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    Apr 2011
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    Root Administrator

    Default Re: Error in WHM: Unknown Cpanel::IxHash.....

    Hello

    To update, this appears to have been an isolated issue. The "XSLoader" Perl module was reinstalled, and cPanel was updated, which appears to have resolved the issue on this server.

    Thank you.
    cPResources: Support Options - Submit a ticket here - Additional Support Options - Forums Search - Mailing Lists - Documentation - Migration Services
    -- cPanelMichael - Migration Specialist, Technical Analyst, cPanel Technical Support

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