EXIM service keeps failing and restarting (Failure Reason: TCP Transaction Log)

[Domenico]

Exim keeps restarting (service is up but whm monitor doesn't see it) and I get this message every 5 minutes:

exim failed @ Thu Jun 25 13:32:09 2009. A restart was attempted automagically.
Service Check Method: [tcp connect]

Failure Reason: TCP Transaction Log:
<< 220-[hostname] ESMTP Exim 4.69 #1 Thu, 25 Jun 2009 13:32:09 +0200
<<
<<
>> EHLO localhost
<< 250-[hostname] Hello localhost [127.0.0.1]
<<
<<
<<
<<
<<
>> AUTH PLAIN AF9fY3BhbmVsX19zZXJ2aWNlX19hdXRoX19leGltX19ub01TSU16dFJ2RzcydG9yRWZFTFQwX2VIQmhlQkMwZFltaFBXNkZ1MOFBGV28xTThPT01sVDJUTTJIOEtwAEpYWTk3Q212RzZQR0dtUU1JYjdOV2xFWmJFQ1lKS0JrR2xsVEVoQkY2ZXRzdExBOVFxWWE5RHhtSVFCQVVScXI=
<< 535 Incorrect authentication data
exim: ** [535 Incorrect authentication data != 2]


I tried to udate exim and did upcp --force but this didn't help.

Any suggestions?

[Domenico]

Response from cPanel tech Jeanie fixed this!

Exim is actually staying up and active, but the authentication data used by the service monitor is not working, so the service is being reported as down:

>> AUTH PLAIN AF9fY3BhbmVsX19zZXJ2aWNlX19hdXRoX19leGltX19GRlRHN2cxYWF2Z0lTeEpITloxZnJ3ckpONDFuUUxZVF9XUE9HUEROVEtpdUl0d1lHalB6T2FBV0h2WU9SU3dSAHlNc0c5b3hLMjc4d2pZQmRXVWwzcXpfRUNheWNRTWhxM18xX01ZdFJFcktkRnRsQTRlNmR1S3R2X0lYMXJRc2Y=
<< 535 Incorrect authentication data
exim: ** [535 Incorrect authentication data != 2]
[check command:+][tcp connect:-]Restarting exim....

I am working to resolve this, now.


Jeanie says: June 25th, 2009 at 07:49 AM I moved the serviceauth information for Exim from /var/cpanel/serviceauth to /var/cpanel/serviceauth-exim.20090625 and removed and reactivated service management. Now Exim seems to be properly detected as running:

[2009-06-25 12:44:17 UTC] Service check ....mailscanner [[check command:+][tcp connect:N/A]]...exim [[check command:+][tcp connect:+]]...cpsrvd [[check command:N/A][tcp connect:+]]...Done
Service Check Finished

Please let us know if the problem resurfaces.

Thanks Jeanie and I hope others with the same problem can solve it with this info...