a fatal error or timeout occurred while processing this directive

[dr-support]

hello,
I have a problem when I try to browse files (/home/XXXX/public_html/vb) in file manager :

Could not open PWD: Permission denied at cpanel.pl line 482
    Carp::croak('Could not open PWD: Permission denied') called at /usr/local/cpanel/Cpanel/Fileman.pm line 652
    Cpanel::Fileman::listfiles('/home/XXXX/public_html/vb') called at cpanel.pl line 482
    main::__ANON__('/home/XXXX/public_html/vb') called at cpanel.pl line 1462
    main::exectag('<cpanel Fileman="listfiles($FORM{\'dir\'})">') called at cpanel.pl line 4361
    main::dotag(undef) called at cpanel.pl line 4250
    main::cpanel_parseblock('SCALAR(0x8f6b30c)') called at cpanel.pl line 4204
    main::cpanel_parse('GLOB(0x9189024)') called at cpanel.pl line 1027 

Haw can I fix this ??

I apgrade perl to 588 and cpanel to 11 but same problem

[rentaserv.net]

You might be bested to contact cpanel direct by submitting a ticket to them as this seems like a problem with the cpanel files itself so you even might need a is reload and then install cpanel again

but make sure you contact them

[Infopro]

You might be bested to contact cpanel direct by submitting a ticket to them as this seems like a problem with the cpanel files itself so you even might need a is reload and then install cpanel again

but make sure you contact them

A bit drastic don't you think?



@dr-support what do the permissions show on that directory? You might try to force a cPanel upgrade from WHM. Or contact your host to do so if its not your server. Not sure about the error but a reload of the OS is NOT required I wouldn't think.

You really should go for a full FTP client (like CuteFTP or the free FileZilla) instead of using File Manager as well. If you show two file managers listed in your cPanel, try the Legacy File Manager. See if that brings thew same results.

[chae]

I can confirm same problem on one of our servers, customer reported it last night

[dr-support]

A bit drastic don't you think?



@dr-support what do the permissions show on that directory? You might try to force a cPanel upgrade from WHM. Or contact your host to do so if its not your server. Not sure about the error but a reload of the OS is NOT required I wouldn't think.

You really should go for a full FTP client (like CuteFTP or the free FileZilla) instead of using File Manager as well. If you show two file managers listed in your cPanel, try the Legacy File Manager. See if that brings thew same results.

thank you very much


th directory have 111 as permission I changed him to 755 and it work
thanks for chae , rentaserv.net and you