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Thread: Force password reset failing - The new password fields don't match

  1. 05-06-2011, 05:15 PM #1
    SynAsha
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    Default Force password reset failing - The new password fields don't match

    When I force an account to reset their password on next login, Cpanel always throws the error "The new password fields don't match. Please retry.". I have tried this on a number of domains w/ the same result. Haven't had luck finding others w/ this problem on the forums, but maybe someone has seen it...? Thanks in advance for any help!
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  2. 05-06-2011, 08:33 PM #2
    Infopro
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    Default Re: Force password reset failing - The new password fields don't match

    Have you tried clearing your cache or another browser to troubleshoot?
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  3. 06-03-2011, 12:29 PM #3
    SynAsha
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    Default Re: Force password reset failing - The new password fields don't match

    Hi Infopro, I have tried from multiple machines, diff networks, no luck :/
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  4. 06-03-2011, 03:44 PM #4
    Infopro
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    Default Re: Force password reset failing - The new password fields don't match

    Strange. I suggest a ticket to the great cPanel Support team, next stop then.

    From WHM left menu > Support > Support Center > Contact cPanel.

    Or take a shortcut for this one as it does sound like a bug to me: http://go.cpanel.net/bugs
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  5. 06-03-2011, 07:11 PM #5
    cPanelTristan
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    Default Re: Force password reset failing - The new password fields don't match

    Is anything showing up in the error log when you try this?

    Code:
    tail -fn0 /usr/local/cpanel/logs/error_log
    Also, please always report the version being used whenever possible:

    Code:
    cat /usr/local/cpanel/version ;echo
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Technical Analyst III, Forums Specialist, cPanel Tech Support

    Submit a ticket | Check an existing ticket
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