FTP Access for additional accounts on Reseller Shared IP

[MattF]

I have a reseller who has his own static IP and all name-based accounts for the reseller as setup on his static IP.

It works fine via http. But he cannot log on to additional accounts via FTP. By default ftp.&domain&.com will point to his static IP of course. Additional accounts can only gain FTP access by using the servers root domain/ip.

eg.
ftp ftp.additionaldomain1.com
username:&newuser&
enter password: &password&
logon failed.

ftp ftp.hostingserver.com
username:&newuser&
enter password:&password&
success

Is this a bug?

[voxtreme-matt]

We have had exactly the same problem and I have been trying to tell Nick about it since Saturday.

Can we get a fix URGENTLY?

[bdraco]

[quote:aa47613dc1][i:aa47613dc1]Originally posted by voxtreme-matt[/i:aa47613dc1]

We have had exactly the same problem and I have been trying to tell Nick about it since Saturday.

Can we get a fix URGENTLY?[/quote:aa47613dc1]

fixed after an update to any newer build.

[MattF]

The problem still exists.

[voxtreme-matt]

Yep, we still have the problem too Nick. Looking forward to getting it fixed for good.

Matt

[TomB]

Has this issue been fixed yet?

Thanks,

[techark]

Edit the DNS zone, to make FTP IP address match the site IP by default it still sets it up on the server shared IP.