FTP Account

[DonC17703]

Hi,

I am trying to create an ftp account for one of my clients so they can upload some large file to my web site.

I have created the account with access to a subdirectory specifically for them. When they attempt to access it they can get to a window that shows this (I changed to real web address and user names below):

FTP root at webaddress.ca
To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer.
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User directory name@webaddress.ca has group access to: myusername


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11/20/2009 09:58AM Directory .
11/20/2009 09:58AM Directory ..

When they try to open FTP site in windows explorer they get:

the folder ‘ftp://webaddress.ca/’ is read-only because the proxy server is not set up to allow full access. To move, paste, rename, or delete files, you must use a different proxy. For information on changing your proxy, contact your administrator.

I have tried changing permission for the directory but is still does not work.
I have tried accessing it though ftp software and it still does not work.

Can someone offer some guidance? I contacted my web host and they were not able to sort it out. I know this is possible as I often upload files to various printing companies throughout the US.

[cPanelDon]

Was the user prompted for and subsequently input the correct FTP login username and password?

It will be necessary to ensure the FTP session is properly authenticated (logged-in) as the applicable FTP user account that was created via cPanel.

For less troublesome usage of FTP access, I recommend using a standalone FTP software application and I would avoid using FTP via Windows Explorer or via any Internet browser.

If the client is more familiar with Windows Explorer for file management I may suggest using cPanel Web Disk via SSL so the client may directly drag-and-drop files to transfer; cPanel Web Disk is an implementation of WebDAV, of which there are also a number of standalone WebDAV software applications.

For our documentation of both cPanel FTP and Web Disk features please see the following resources:
FTP Accounts
FTP Session Control
Web Disk