FTP issues

[Chriz1977]

Hi

For some reason users cannot access their sites via ftp. they get an incorrect login error. They can access cpanel and file manager ok, its just ftp thats causing a problem.

Anyone got any ideas?

Cheers
Chriz

[cPanelDavidG]

Hi

For some reason users cannot access their sites via ftp. they get an incorrect login error. They can access cpanel and file manager ok, its just ftp thats causing a problem.

Anyone got any ideas?

Cheers
Chriz

Can they login using user@domain.com instead of user? If so this is a known bug in cPanel 11 that we're having a hard time replicating on our own servers.

[Chriz1977]

Can they login using user@domain.com instead of user? If so this is a known bug in cPanel 11 that we're having a hard time replicating on our own servers.

Yep, thats the problem. At least thee is a way round it for now.

[claudio]

i switched to pro instead of pure and at least they can use the old way is easier than explain that username had changed to hundred of domains...

[Chriz1977]

i switched to pro instead of pure and at least they can use the old way is easier than explain that username had changed to hundred of domains...

That didnt work for me. I guess i have a lot of emails to send.

[claudio]

are you sure wont work?

in whm as root there is ftp configuration link

this can be used to switch from pure-ftp to pro

after this you can close you ftp client and connect again

as username and not username@domain.com

for me it worked in 3 servers with this problem

stable 13517 version

regards

claudio

[vetwebhosting]

I am running cPanel v11 and all of sudden today, my ftp client times out at the LIST command. Was fine until I forced and update via WHM this afternoon to fix and email issue that was created by another WHM update.

[Misiek]

I have the same issue, changing to pro and back to pure did not helped, strange thing is that in cpanel i see quota 0.00MB, then i erase user, create user again and for example it shows 68.00MB and its starting to work is there any solution for this?? Im running latest RELEASE

[Rooter]

Hello,

Have any of you tried forcing a reinstall of the FTP server?

/scripts/ftpup --force

I'm not sure what initially caused it, but when a client experienced that issue last week I was able to fix it by running the above command.

[Misiek]

Nope that did not helped me, and also upgrading today to the latest release was also not helpfull

[aristile]

Hello I am having the same problems with my server. I have already done the following:

1. Upgraded to cPanel 11.4.18-RELEASE 14158
2. Switched to Proftpd then back to Pureftpd (as suggested). Tried to login with just the user name each time with no luck.
3. Tried to run the following: /scripts/ftpup --force


The FTP users still cannot login using just their username, they have to use @domain.com for the login to work. Can someone please help me to figure this out? Is there any additional setting/configuration that I can check/try to get this resolved?

[billy79]

I am having the same problem as those above. So far on only one server, but it connects fine but then freezes up on the list command.

Any help or bug fix on this is greatly appreciated.

[aristile]

Is there something else I can try/do/check to fix this problem?

[Simsen]

Switching to ProFTPd worked for me. It really is a shame because I would like to continue using PureFTPd.

Is there an open support ticket on this matter?

At least it works now.

[Spiral]

The FTP users still cannot login using just their username, they have to use @domain.com for the login to work. Can someone please help me to figure this out? Is there any additional setting/configuration that I can check/try to get this resolved?

Pure-Ftp uses the base cpanel login name if logging into the main
primary login username for any account.

If you are logging into an add-on user's FTP then you must use the
domain name with the login name in the form of "login@domain"

Main Login .... just the username

Add On Login ..... username@domain